You can cultivate a positive culture

In one of my known organization, the CEO starts his monthly review meeting by first reviewing the employee engagement aspects like safety issues, employee participation levels, recognition, etc. then only he reviews other business deliverables. Over a period, this practice becomes the culture of the organization. The people under him also are giving first preference to employee engagement aspects, and now the organization stood great as employee preferred organization. 

Similarly, in another organization, the head always keen at delivery performance irrespective of any factors and his entire team also oriented to the practice. Now the culture of the organization is to deliver target irrespective of profitability, quality level or process adherence, etc.

Even in the home, if parents watch TV while eating, then the children also follow the same, then, over a period, it will become a culture of that family.

The point is we are not discussing the behavior is right or not. The person at influencing level cultivates the culture either good or bad, not the other way around as followers cultivate the culture. If you are at influencing state and if you do consistently same way, that will become practice and culture of your place.

Irrespective of your designation, you are the leader in your work or home. Influence positive and right things consistently, that will become a practice and culture in your workplace or home.

Mindset and practices of outstanding executive

    In any organization, some people emerge as effective executive or leader among others. A lot of research had been conducted to identify the factors differentiating the outstanding executives and other mediocre executives. More than educational background, technical competency and experience, the mindset and practices differentiate the outstanding executives from others. 

    One of the management article published in Harvard Business Review highlights the below eight practices of effective executives 

They use to ask, “What needs to be done?”
They use to ask, “What is right for organization?”
They use to develop action plans
They use to take responsibility for their decisions
They take effort for communication
They focus on opportunities than problems
They run productive meetings
They think and say “we “rather than “I”

  The reasons look like true from my experience in professional environment. 

Let us evaluate ourselves against those factors and reflect our mindset and practices!

“Beyond Expression”

Most of us frequently describe the professional boss (even spouse at home!) as “angry person”. We complain as they get angry often.Angry is one of the most labeled emotion which is visible to outside.When we start giving different terms of emotions to the “angry”, we may get different insights.

Sometimes, they get angry because they are impatient with our behavior or results
Sometimes they get angry because they get offended by our words or behavior 
Sometimes they get angry because they frustrated with our behavior or actions
Sometimes they get angry because they annoyed with our behavior or actions

The outcome expression may be angry and look like same all the time, but the reason for the outcome may be different every time.

When we understand other’s intention at surface level, there is less chance for improving relationship or change in self-behavior. If we understand other’s intention at a deep level or different perspectives, there may be a chance to improve the relationship or self-improvement.

It just requires awareness and conscious interest to get the perspectives right!

The best boss I ever had

One of the phrases we might have said or heard from others is “the best boss, I ever had “. In our career, so many bosses might have crossed our life and contributed to our growth, but we may count only a few of them as best bosses. How we do  we distinguish the best and good boss?

Even though there are multiple factors attribute to admire as  good boss, one distinguishing factor for  best boss is the one who had identified hidden unique talent within you  and created  opportunity to exhibit.I.e. The one who had brought out the potential of you, which you  never thought about. That could be turning point in  your professional growth.

Just list out all the bosses you had and identify the best boss. He would be fitting into the above definition.

Having realized this  insight, the next question you need to ask yourself is , for how many people you are the best boss? Have you identified the uniqueness of your team member and shown new possibilities to them?

Being a good boss is natural and given, but being the best boss for someone is your choice, it needs extraordinary compassion, effort from your end.Let us strive for best boss for someone.

Building confidence with small success

In business or professional environment, the biggest challenge is selling our idea or believing that the idea will work.That is building a confidence within us and to others.

Building confidence in self-levels:

This cannot be built  only through external stimuli like reading books, listening motivational lectures, etc. as they build confidence momentarily and short lived. Real confidence will be built deeply at conscious level only by doing and experiencing small success.

              For example, if you want to improve your confidence on public speaking skills, you cannot immediately do it in a large crowd. Instead, you consciously experiment in a small group, take action, and taste the success. Your subconscious mind registers the successful event. Next time, when you are speaking in larger groups, your mind pushes you with positive reinforcement of earlier success and you may do well. Again, the mind registers this event as positive reinforcement. This way only, you can improve your confidence in public speaking.

Building confidence at team level:

             Similarly, if you want to  build confidence to your team  about any new initiative ,they need to see it and believe  it .Hence   experiment  the iniatives in a small way , be focused, take action, achieve and celebrate it .This  positive reinforcement   of success will give confidence to your team for taking higher level  initiatives .
              Building confidence is one of the leadership qualities  and it is time consuming,but more powerful once it is built . Hence, the action plan is to identify the area in which you have low confidence level, take small action, taste the success and this small success will help you to achieve more!

Invisible traits of successful people

     A lot of books have been written about highly successful people  and  a lot of researches have  been done to understand the DNA  of being successful in any field like  business, sports, media or in politics .Most of those analysis  use to point out more about  the external  traits like hard work,persistence, people skill, communication skill and decision making ability etc.

    Those are all known to the external world and anyone can take that as benchmark to follow and replicate. In this process, a few may succeed to some extent only. When we observe the highly successful people, we can realize the most important cause for the phenomenal growth or success, but not visible to external world is their quality of thinking, continuously striving to learn more about the field and challenging their thought process for the next level. 

      We could see some people with extraordinary talent stagnate at some point due to stopping their curiosity intend in their field of work. The point is irrespective of your profession, age, talent, continuous striving or curious to learn more  about your business or profession matters a lot on your sustained growth.

    When asked about his phenomenal success, Steve jobs said, “much of what I stumbled into by following my curiosity and intuition turned out to be priceless later on.” It is purely the outcome of continuous thinking, challenging and striving for excellence

Process disruption

    In personal and business front, sometimes, we get upset with the pace of growth.We expect different results while we do the same kind of activities or adhere to the same business processes.For continuous growth progress, what is required is continuous process disruption.

   When we say process disruption, it is not going away from the fundamental process adherence which would be disaster even for survival or existing growth .Process disruption is challenging the existing mindset or process which is producing the current result and continuously inculcate new thinking, new process for high level growth. .If we do the same thing, we get same result .If we change the process, at least we can expect different results.

     You might have seen some organizations exist more than decades with same line of products from inception to now, but had grown multifold, not because of diversified product line, but due to process disruption or continuous innovation in how they manage the business processes.

    In Business, challenging the existing process and continuously upgrade the business process, you can expect different result or high growth.

   In personal front, by continuously challenging your thinking process, you can solicit new opportunities and growth. 

    The point is that if you want great result, your process is also need to be different. You cannot expect major changes in your result with the same level of process. Continuous process disruption is only way for sustainable growth!

Why do we fight in meetings?

     In  a professional environment, meetings are a regular part of the day to day routines. A study indicates that 55 % of the meeting ends without any agreement and action plan. Sometimes, the meeting's discussion leads into emotional outburst or a frustration  of inconclusiveness. The presence of mature leader  with very good facilitation skill able to conduct the meeting  without fighting or emotional outburst.

     What could be the reason for fighting in our workplace, particularly in meetings? Recently  came across an article in HBR on this subject and  would like to add my perspectives  on the root cause and smart leader’s solutions approach to the problem.

     Even though we may say the cause for the fight may be time sensitive targets, resource issues like money, material, manpower etc.Those are common in any organizations  and at  surface level, they seem to be the  root cause of fighting, but the real root cause resides at human factors and this needs to be dealt with human psychology perspective.

The major causes from human perspective are

1.Insecurity feeling
2.The inclination to take control  or power

Insecurity feeling:

Somebody in the forum feels insecure about themselves. They feel that they are exposed to their level of knowledge or  skill sets  or  the way the dealing the issues in the past or uncertainty about the proposed changes, etc.To overcome this insecurity feeling or  manage the situation, they use to get into arguments instead of discussing, get  into diversion of discussion agenda  instead of straight dialogue and emotionally step into  fighting mode with verbal attack. 

The inclination to take control or power:

Somebody in the forum inclines towards to take control or power of the situation or workplace. Taking power is nothing wrong as long as it is organizational centered rather than self-centered or egocentric. They get into arguments to prove their point, dictate others instead of listening, and finally get into fighting mode if they feel unable to convince or control the forum.

Solutions approach :

Both are acceptable from a human perspective as we are not perfect in all aspects and this is quite natural. This awareness is required for leaders or facilitators .With this awareness only, a few matured leaders take the following approach to deal with the human causes

1. Understanding the individual or team’s strength / weakness 

2. Good at diverting the personal level clashes to offline meeting, even if requires, personally involved to sort it out in the offline

3. The mindset of “Move forward" given the fact of strength and weakness, always propose third dimension to the problem

The matured person in the forum makes a difference in the quality of meetings.Getting that maturity may be difficult for all,but possible with just awareness of self and others .

Why should I develop my team?

In one of my recent management seminars to senior leadership team, one participant asked the following question, which I think, is powerful and thought provoking.

 He questioned, “Why should I develop my  team  by teaching all my  years of learnings and spending    time to guide them? If I equip them, will not be a threat to my position?”.

My response to this is as follows

1.Assume that you are not developing your  team and not preparing any  successor for you. When management  considers you for elevation or  different growth  opportunities, they think twice about existing  positions as there is no right successor. Management  may want to keep you in the same position till they find an alternative. Who will be the loser?

2.Assume that if you are not  developing your team, you will continue to do the same job forever and how will you equip yourself for new learning’s and new growth?

3.In today’s scenario, real talent will find its own way. If you are  not  taking care of your people development and growth, eventually  your smart team member  find his own way to grow  either in your existing organization or in the new organization. You will be just witnessing their growth.

4.By law of nature, you will grow only by helping others to grow. In the short term,  you may feel, you are not getting what you deserve, but in the long term, your growth depends on  winning mindset, accepting the change, helping others, seeing the big opportunities in the world!!.

Hence, in all dimensions, as a leader of your team, you should develop your team.

Would like to hear your perspective on this question!!

The shift from “whom” to “what”

“Accept responsibility .Know that it is you who will get you where you want to go, no one else”.-- Les Brown

       Whenever we face any problem both family and professional environment, most of us  tend to blame the environment and cite the root cause of the problem as parents, friends, society, teachers, boss, colleagues, school, college or something else other than self. In this process, temporarily we may feel comfortable.The moment we blame and push the responsibility to others, the mind never attempts to find  alternatives  to overcome the problem.

       What is needed in that moment is a slight shift in mindset towards taking personal responsibility.When we accept personal responsibility for the outcome of the event, we tend to find out the solution. Moreover, we will not have the habit of blaming and complaining others. In addition, when we take personal responsibility, we take control of the situation. This mindset is one of the qualities of leadership. 

        For example, in an organization, when the problem comes in, most of the time, tendency to shift the focus on WHOM, the moment we shift the focus on people, we close our thinking process to solutions approach. Instead, when we shift the focus on “what,” mind cools down to think of solutions.

       It may be difficult for some people having this mindset naturally, but it is possible with AWARENESS and your life will be more rewarding as you are perceived  as a solution provider than problem creator.
        
        Hence, the key is to  accept the personal responsibility of life events, which is the first step towards achieving Growth!

Change @ Individual level

An interesting poem whose author is unknown, but thanks to his profound thought process

“When I was a young man, I wanted to change the world, 
I found difficult to change the world, so I tried to change the nation
When I found, I could not change the nation, I began to focus on my town
I could not change the town, and as an older man, I tried to change my family 
I could not change my family, as an old man, I realized, I can change myself
And suddenly I realize that if long ago I had changed myself,
I could have made an impact on  my family,
My family and I could have made an impact on our town,
My town impact could have changed the nation and in turn, the world”

This reflects our attitude towards change either in organizational or  in a family environment.We assume that the change has to happen first at organizational level or higher positional level  and feel that as individuals we do  not have much influence or control. Instead the change  can be initiated at individual level  or functional level, which will trigger changes at the organizational level.

For example, you could have noticed that one person with the good thought process, intention may change the quality of discussion or perspectives in meetings. He changed his thought process first and could able to trigger to the entire gathering. 

Small, continuous change in our practices at the individual level or functional level  will have a ripple effect on the organization’s culture. Others can able to realize the change and always you can be the influence of change wherever you are! .

Leadership Insight

You may be aware of E. Sreedharan, a man behind in modern metro rail transportation system in  India and popularly known as “Metro Man".His contribution as technocrats who modernized the country’s railway transportation to global standards. It could be Konkan rail lines which is known as one of the engineering excellence, or could be a modern metro rail  in Delhi. While most of us  were skeptical about metro solutions, the success of Delhi metro paved way for metro solutions in more than 20 cities in India.

Under his leadership, Delhi metro lines were completed before the due date and budget. His project management practices are  case studies  for aspiring project managers and business school students.

On understanding his background, now the leadership insight from him. 

Whenever a query asked about his lifetime achievement, everyone expects the answer could be some of his best work, like Konkan, Pamban bridge, or metro line etc. But he used to reply, “The important achievement in my life is I could able to instill the confidence to my engineers that enabled them to work competently”.

According to me, this is a very profound statement on leadership  and it is required in every organization that looks for transformation. As a leader of  an organization or our team, our primary  responsibility is showing the possibilities for the team, instill the confidence and backup them in any circumstances. People come from different background, level of competency  and confidence level and leader’s  job is to enhance the hope, positivity and confidence in them to deliver the best!.That is leadership.

Happy to see your comments on this leadership insight.

Infinite Vision (Book)

The inspiring book is all about the explaining the path of How Aravind Eye Care Hospital became the world’s greatest business case for compassion.

Authors: Pavithra K Mehta / Suchitra Shenoy

Context:

Dr.Govindappa Venkataswamy founded Aravind eye clinic with 11 beds  in 1976 after his retirement  in his hometown  in South India  .He had only one vision “To give sight for all” who has curable blind diseases with highest quality and affordable cost .Today Aravind eye care had treated more than 32 million patients and performed more than 4 million surgeries . In India, 5 % of the eye surgeries are being done by Aravind. 

Today Aravind eye care case study is mandatory reading for every MBA student at Harvard business school.

Started in a small way by a visionary person become the world greatest business case for compassion.

Excerpts from the book:

Aravind surgeons average 2000 cataract surgeries a year, against the Indian average of 400 surgeries and the US average of under 200.The efficiencies that enable to provide the lowest cost, highest quality eye care systems in the world.----

This is a model that demonstrates the power of integrating innovation with empathy, business principles with service and outer transformation with inner change. -----

To understand the Aravind model –one must look into the heart and the mind of the visionary surgeon who set it all into motion. ----

Recommend this book who would like to understand the power of vision and the leader’s compassion towards the humanity.It is inspiring to learn the process of how one person from the village made it happen in a span of 30 + years.

Also for manufacturing professionals, it is inspiring to learn how  they applied LEAN SYSTEM THINKING in their process to improve the efficiency  and made it  best cost in the world.

Overall, Inspiring book from an Indian background.

Managing Expectation -Part 3

      As discussed last week, as most of us struggling to manage the expectation and in this process, we get into disappointment, frustration, personal vengeance or stress.

       We discuss this aspect into insights and solutions approach. Before getting into solution approach, let us understand some of the truth or  insights about the expectation management.

Insight 1:

        In personal life, expectation arises between you and yourself, expectation arises between you and your parents / brothers, expectation arises between husband and wife, expectation arises between parents and child, expectation arises between teacher and students and so on.

        In a professional environment, expectation arises between you and your boss, expectation arises between you  and your team, expectation arises between peers and so on.

        In a business environment, expectation arises between supplier and customer, expectation between client and service provider, expectation arises between business and society and so on.

        Likewise, expectation arises between one element and another. In all the above examples, what does exist in common? In all the examples, there exists "RELATIONSHIP". Expectation arises only when there is a RELATIONSHIP. Alternatively, we can say when there is a relationship; there must be expectation in the relationship. .

        Generally, we are not expecting much about someone who does not have much relationship with us. We expect something only someone is associated with our life through some relationships. Hence, when there is a relationship, there must be some expectation. If we internalize this fact or insight, this would  bring a new dimension to solve the managing the expectation problem.

        The next insight would be when there is a relationship, why someone  is expecting from us .Let us discuss the insight next week