Being Focused

 Being Focused 

(Execution Excellence -"Ability to get things done" Series)

 

As we discuss the art of getting things done in the workplace, managers/ leaders must organize themselves effectively. In line with this, we have discussed the importance of managing time and expectations. The next aspect of managing self is FOCUS.

What is meant by FOCUS?

Focus means directing our thoughts, energy, and time into something. It is beyond the ordinary meaning of concentration in a single activity.

From an execution capability development of point of view, focus means knowing the priority and pursuing it till the end without distraction.

The priority can be achieving the task or business goal, strengthening relationships with stakeholders, building a foundation or stability, etc.

Most of us need clarity on WHAT to focus on and HOW to remain focused in any endeavor.

Focus is one of the leadership skills which can be acquired through awareness and practice.

Why is FOCUS required for anyone?

• When we don't focus on the result, we quickly get distracted with activities and end up managing activities or being busy rather than getting things done.

• When we do not intend to complete the task or achieve some goal, how can we expect our colleagues, peers, and junior colleagues to stick to our plan? People follow a leader who is focused on the end objective.

A few years ago, Warren Buffet and Bill Gates were asked, "what is the single factor that contributes to your success?" Both immediately responded with one word: FOCUS

FOCUS differentiates between dreamers and achievers in any profession.

Staying focused is essential, but it is not easy for everyone to remain focused as numerous distractions and opportunities will derail.Effective executives always begin with the end in mind and remain focused till they reach the end.Hence they are quite effective in getting things done.

Let us discuss how effective people trained themselves to remain focused and the behaviors they display to others to stay focused next week.

Have a great week ahead.

Expectation Management- Accountability Vs.Responsibility

 Expectation Management-

Accountability Vs.Responsibility
(Execution Excellence -"Ability to get things done" Series)

 

We have discussed the importance of being aware of key stakeholders' expectations related to expectation management. One way of being aware of the role expectation is getting clarity between accountability vs. responsibility.

In practice, we interchangeably use the term accountability and responsibility. There is a difference in the terminology, and how we use them to understand the expectation of our role in a professional setup will help us to deliver effectively.

Accountability refers to RESULT or end expectation, and responsibility refers to ACTIVITIES. In any professional dealing, others expect us to be accountable rather than responsible, even though it is not explicitly expressed.

How will this understanding help us?

When you relate your job with reference to more accountability than responsibility, it will enhance your understanding of expectations. You tend to improve your execution capabilities when you are clearer on expectations.

For example, assume you are the finance head of the organization. The key accountability expected from the position is to ensure positive cash flow, and all the activities are subsets of this accountability. When you know your ultimate accountability or result expectation, you will tend to do an effective job rather than when you relate your role only to activities like account keeping, generating statements, analysis etc. When you relate more to activities, likely suboptimal performance only will happen.

Similarly, if you are the procurement head, the key expectation is to ensure undisturbed material supply and cost optimization in material procurement. The other activities or responsibilities are a subset of accountability.

You may relate to your current role and articulate the highest expectation of the role.

When we are not aligned in expectations between key stakeholders and us, say, our boss or customer, disappointment occurs.

Some effective leaders, as i observed, will always relate their work and their team's work with an accountability perspective. When they have clarity, they will always communicate or connect with the team from a result delivery point of view and minimize the micromanagement on the activities level.

The clarity on accountability vs. responsibility is vague in many organizations, and it is the prime job of the managers/leaders to make clarity and practice when dealing with others.

This clarity on expectation setting helps to execute things well.

Have a great week ahead!

Expectation Management

  Expectation Management 

(Execution Excellence -"Ability to get things done" Series)

As we are discussing the relevance of self-management for enhancing execution capabilities, one aspect we discussed was time management for ourselves and others.

The next aspect is "Managing the Expectation."
 
Managing expectation is about being aware of what is expected from us in professional dealings and how we set expectations for others.

First, we need to be aware of what is expected to deliver for the role we assume
Second, we must be clear about the priorities sequence we need to follow.

Why is this CLARITY important?
 
When we do not have clarity on the expectation, it affects our execution capabilities and growth opportunities.
Most of the firefighting and chaos in the organization is due to a lack of clarity on the expectation between people or stakeholders.
 
It is not what you can do or deliver, but knowing and delivering the same as expected from you completes the execution cycle successfully. Otherwise, the efforts will be wasted only.

One incident happened to me with my client where i realized the importance of expectation management. At the beginning of my consulting career, a human resource head from a company called me and briefed the requirement for productivity improvements, as he understood from his business head.

Since this company is abroad, they organized flight travel and accommodation. I went, met a few people and spent a couple of days, and identified the opportunity areas for improvement. At the end of the day, i met the business head and was about to make a presentation and hurry to catch the flight. When i started presenting the potential areas where we could work on improvements, the business head began showing signs of confusion and irritation. He turned to the human resource head and started firing him up. He asked me to stop the presentation and explained he wanted to know the methodology of manpower assessment, not improvements at that point: completely different expectations and realities. The entire effort became a waste.

The business head, however, asked me to stay back, and i refused as i had some other work lined up. Then i  returned and sent a proposal as per his expectation, but it did not work out as the first impression was not appealing to both of us.

I realized in this incident that i must be clear enough about the expectation from key stakeholders as communication distorts from person to person. It is not how good you are or how you deliver; whether you deliver as expected or not matters in professional dealings.

Knowing the expectation is a must for delivering effectively, and our effort in getting the expectation right is essential.

However, regarding expectation management,  executives need clarity on accountability vs. responsibility which affects the execution capability. Let us discuss that next week.

Have a great week ahead.

New book - The Art of Management

  New book - The Art of Management 

 The Art of Management is one of the books i have read in one sitting. Many books have been written on management and leadership themes, as most books cover the framework and case study examples.

This book is also more about the management of self and business; however, the uniqueness of this book, the author wrote only a few introduction pages from his experience, and he interviewed more than 20 practicing managers and entrepreneurs to share their practical insights on management. By the way, we can learn versatile views from many people from their life experiences.

The Author, Shivakumar, is Ex CEO of Nokia, Pepsico, and currently working in the Birla group. He is one of India's most exemplary thought leaders in management and leadership.

The one thing i liked in this book is the author invested his time to ask relevant and specific questions from each one, unlike some survey types of questions to all.

If you would like to learn versatile insights on management from practicing professionals, then i recommend this book.

https://amzn.to/3Dnreug

Happy learning and have a great week ahead!
 

Managing time for OTHERS

  Managing time for OTHERS  

(Execution Excellence -"Ability to get things done" Series)
 

 As we have discussed the importance of being effective vs. efficient and punctual for managing time for ourselves, the other aspect of time management is how we manage time for OTHERS.

How do we manage time for OTHERS?

It is more about how we organize ourselves effectively so that we are not time wasters for others. Generally, we do not like to work with people who are tardy and waste others' time. When others like us, our ability to get things done will enhance. We need to invest in making ourselves useful to others.
 
We must relook at some of our behaviors and practices, which take others' time.
 
Let me list down some of the behavior which i have observed in many executives in the workplace which affects others’ time.
 

• Talking on our mobile phones or chatting on the computer when some people sit and wait in front of us. We need to attend an incoming call, but we have a choice to have a detailed conversation later. 
• Conducting a meeting without specific agenda, discussing general or day-to-day issues, and wasting all people’s time.
• Even if we meet with some agenda, keeping irrelevant people and discussing with a few people signals disrespect to others' time and low engagement.
• Switching between macro and micro or business and functional activities.

For example, i have observed in one of the organizations, during the monthly business performance review meeting, the business head got into a detailed technical review of the particular quality issue and spent more time on it with a few attendees. Nothing wrong with discussing the technical problem, but the subject is irrelevant for many of the attendees, and their body language reflects their concern about their time spent on the unrelated topic. Also, that forum is meant for business review and not for functional review.

• Coming for the meeting without data/facts and wasting time in setting up the computer/ projectors/ switching between many files and distracting the attention of others.
• Frequent follow-up: One of the ways we can make others waste their time is by not keeping up our commitment. Generally, we may not like to work with a person who needs constant follow-up to get things done. In some organizations, things will be done only by following a person multiple times.

We may be doing without our consciousness, but it affects others’ time, and if they are our junior colleagues or peers, they may not be able to express it to us as feedback. However, they prefer to avoid us, affecting our execution capability.

It requires consciousness of how we organize ourselves for OTHERS.

 
Have a great week ahead.

Managing Time - Effectiveness & Efficiency

 Managing Time - Effectiveness & Efficiency 

(Execution Excellence -"Ability to get things done" Series)

 

Under the topic, "how we organize time for ourselves, we discussed the rationale behind "being on time" or "being punctual".The other aspects of "managing time for ourselves" are prioritizing the task and execution.
 
Most of us experienced that despite being busy with many activities throughout the day, we do not feel a sense of satisfaction. Time Management conflict on active and impact!
 
Time management is not how we engage in some activities and are busy.

Time management is purely inward motivation than externally monitoring time or counting activities. It is all about being effective and efficient.

Efficiency is how we do things right, and effectiveness is all about how we choose the right things to do.

Efficiency is related to skill, and effectiveness is related to awareness and mindset to choose the right activities.

If we want to excel in time management, in my opinion, we need to be more concerned about EFFECTIVENESS, i.e., awareness and mindset to choose the RIGHT activities.

Once we get into EFFECTIVE ACTIVITIES, efficiency is a matter of skill development.
 
If we choose the wrong task and whatever we do with high efficiency, it is not going to deliver desirable results and impact. There is no sense of satisfaction.

For example, choosing the right path to travel is EFFECTIVENESS. How we travel in the path quickly by walking fast or running or using the vehicle is all about EFFICIENCY. If we choose the wrong path and wildly run fast, we end up with the wrong destination.

Hence, the purpose or result gives satisfaction.
 
In a professional environment, choosing the right task is very important than doing the task faster.

How will you choose the right task?

It is defined by your role and the delivery expected from you from your organization. That is a priority.
 
You are effective when you know your priority as defined for your role or what you're expected to do and engage in that activity.

You become efficient when you execute the priority with speed by upskilling, delegating, and using the tools and techniques.

You need to feel good for having completed priority tasks with efficiency. It is all about time management. It is purely inward motivation and fulfillment.

First, we need to ask ourselves whether we are aware of our priorities; if so, are we doing it with efficiency?

Organizing self-managing Time

 Organizing self-managing Time  

(Execution Excellence -"Ability to get things done" Series)

 

We have discussed the importance of personal leadership or organizing self to improve the execution capability.
 
Let us discuss one of the essential elements of self-organizing, which is "Time Management."
 
We have discussed many aspects of time management in the earlier discussion; let us understand how managing time will impact getting things done at the workplace.
 
Managing Time should be looked at from two angles.

1) How do we organize our Time for ourselves;
2) How do we organize our Time for others

 How we organize our Time for ourselves 

It consists of planning our priorities/activities, making a To-do list, being on time for any events or meetings, and being aware of our Time wasters.

 How we organize our Time for others 

It consists of how we respect others' Time, keep our commitments up without follow-up or reminders from others and be available for others when needed.

Let us discuss all aspects, and the critical, fundamental conduct for any professional is "Being on Time" or "being punctual."
 
In childhood, we used to be punctual in school as an act of obedience or control from teachers and parents, and somehow we have not learned the basics behind it.

Fortunately, i  learned the science behind "being on time" from the beginning of my career. As most of us are aware that TVS as an organization is very specific about being on Time (punctual). They differentiated themselves from others in their bus service business by punctuality when they started the company in the 1910s in the southern part of Tamil Nādu.

When i was working as a trainee in TVS, one day, i went for a learning session late by a minute or less. All my colleagues were inside the room, and then the Vice president sarcastically greeted me as welcome mappillai! (meaning bridegroom). I felt embarrassed and shamed. After the session, i asked him why he was so concerned about being less than 1 minute late. What he said was real learning. He said, "It is not a matter of one minute late, it shows how you look at your work, event, and other people's time. It reflects your attitude".

Very profound learning for me. Since then, i have never been late to any event by plan, and i will keep informing people when unforeseen circumstances beyond my control pull me to be late.

While growing up, i observed that many people who keep up on Time are cool, handle situations calmly, consistently grow, and lead a quality life. Quality of life starts with the right attitude toward managing Time.

In my consulting experience,i have seen a typical pattern that the leaders who arrive at the organization on Time and start the meeting on time relatively manage the business well in any circumstances. Because they set the tone of their attitude towards Time to others, the organization follows them. The first step towards execution!

When you organize well, obviously, you will get things done efficiently.

Let us discuss some more aspects of time management next week.

Personal Leadership

                                             

 As we discussed, Execution capability comprises three elements, viz. 

1. Personal Leadership or how we organize ourselves
2. Inspiring and Influencing  others to get things done
3. In-depth knowledge about our work or business
 
Let's talk about Personal Leadership or self-organizing. 
 
What is self-organizing or personal leadership?
 
Self-organizing or personal leadership is about proactively preparing ourselves for the position/ title or the job or task we do."

It is all about how we conduct ourselves, shape our character, attitude, enrich our knowledge and skill for the position.

It is all about personal effectiveness.

It is the foundation for getting things done.

For example,

Suppose you are a functional or business head. In that case, this position demands certain behaviors, knowledge, and skills like being a role model for others on respecting time, and people, expertise in functional or business knowledge, and specific skills to demonstrate. How you prepare yourself for those requirements is about self-organizing or personal leadership.
 
Why do we need to self-organize from the "Execution Capability" perspective?
 
1) When you have not organized yourselves, you can not lead others effectively. You can not improve your team's capability without improving your effectiveness
 
As per the law of organized performance, the ratio of a leader's performance to their team remains constant.

For example, if you measure your performance on a scale of 1~10 and your score is 8, your team score would also be eight or less. Hence ratio is 1:1

You can not change your team's performance score to 10 unless you also improve your score to 10; therefore, the ratio remains constant as per law.

The point is your team's execution capability, or effectiveness depends on your execution capability only.

To get things done, you need to enhance your effectiveness first.

2) You will derail any time during the growth stage if you are not organized.

As said, self-organized is more about disciplining yourself. You will get derailed when you do not maintain the discipline as the job demands.

We might have come across many talented people who derailed their careers not just due to performance alone but lack of personal leadership.

Some of the examples could be ICICI bank Ex women CEO or  Satyam computer founder's fall mainly due to governance issues from a business perspective or integrity issues from a personal point of view.
 
The point is self-organizing is very fundamental for enhancing execution capability. Without that, we cannot inspire or influence others. When you grow up, people look up to you for everything.

Let's talk more about personal leadership next week.

Developing Execution Capabilities

Thank you for your feedback last week on my request. When i analyze the input, most revolves around "how can one be effective in a professional life and how we achieve result in work or business." Some concerns about bringing ownership to the young generations to achieve organizational goals.Something related to the family business, conflict management, and delegation in general.

I observe a gap between what we intend or plan to do and what we achieve. That gap is due to execution capabilities. We want to get things done but struggle to get them for various reasons.

                                  

 
Hence, we initiate a new series on "Developing the Execution Capabilities" in a professional environment as an individual and an organization.
 
Why do we need to develop the execution capabilities?

1. One of the studies says that only 8 % of the leaders are good at planning and delivering results. The remaining 92 % of the leaders are either good only at planning but lacks execution skill or struggle with both effective planning and execution.

We may relate these findings with our experience as well.
 
For example, we might have experienced many times that we plan to follow some good habits but give up soon. That is an execution discipline problem at an individual level.
 
Similarly, we may plan to achieve some level of business growth every year at an organizational level. Still, for many years, we may be stagnant at the same level of growth performance. That is due to execution problems at the organizational level.
 
 Execution problems may be a common phenomenon for any professional and organization. Unless we understand the execution process and develop the capabilities, there will not be much progress in professional life.
 

2. Success and Growth come from implementing actions and delivering results, not just from planning or strategy or simply ideas. Execution is the critical differentiator between performers and nonperformers. The world admires performers only.

 
However, developing the execution capability is not as easy as learning concepts, tools, and techniques. It is a mix-up of managerial process and art.

Execution capability encompasses the following.

1. Personal Leadership or how we organize ourselves
2. Inspiring and Influencing others to get things done
3. In-depth knowledge about our work or business environment
 
Let us discuss developing the capabilities, the set of behaviors in each aspect, and some insights from effective personalities in this Series.
 

Summarising- Developing decision making skill

 

For the last 40 weeks, we have discussed the topic "Developing Decision-Making Skills" in the workplace. Let us summarise some key points before moving on to the next topic, as this will help you to recall.

 

1. One of the primary responsibilities of a manager/ leader is to make decisions on any workplace challenges at the right time, given the facts and assumptions. Whether the decision is right or wrong, time will decide. It is better to make decisions rather than be indecisive.
2. When we make a series of decisions that yield results, it eventually improves our self-confidence.
3. As emotions overdrive logic, we need to be aware of emotions vs. reasoning in decision-making situations.
4. Everyone will go through a decision dilemma, and one of the approaches to overcome it is to go through the " Decision Vs. Consequence" matrix, as it will give clarity to move forward.
5. Understanding the problem and defining it RIGHTLY will be the first step in problem-solving
6. As a manager/leader, which problem do we solve most of the time, " Adhoc or Chronic"? The answer will tell our managerial time spending and effectiveness.
7. All chronic problem needs structured problem-solving methodologies, and everyone should learn the process of the structured problem-solving process.
8. Prioritizing the problem itself is an art as there are numerous problems one has to solve. One approach we discussed was using the " Complexity Vs. Impact" matrix.
9. Developing the "Data Skill" is a must for professional development. This skill includes the ability to collect the suitable data set, analyze and remove noises, see some patterns, converge on root causes, and sell the ideas to others and implementation.
10. Most technical and managerial problems result from a lack of people and processes. Please be sure to look for the root causes from this perspective as it helps you to reach the solutions quickly.
11. Selling ideas to others is essential apart from data analysis. We discussed some of the hurdles like self-doubt, fear of rejection, and fear of failure. We also discussed the solution approach to overcome the limitations.
12. Developing Action Plan is a managerial art; developing the skill will improve communication.
13. We discussed the checklist for decision-making, and one profound list is putting the highest stakeholders as a focal point to make the right decision.
14. We also discussed the leadership patterns in creating a conducive decision-making environment in the organization where people love to work for the manager/leader.
15. Ultimately, a senior professional is paid for deciding at the right time for the challenges. It calls for probelm solving and decision-making skill development. It can be acquired by awareness and practice.

You can read all the articles in the below link.

https://lifeexcellenceinsights.blogspot.com/


 

Book Introduction

 

I had read the book " What Got you here won't get you there" some years back and did not get many insights from the book. When i recently browsed the same book, i could quickly relate much of the ideas. The reason could be that i was not ready then to absorb the insights or lack of experience.

This book is meant for working professionals with experience and business heads who would like to know themselves better and how their behavior affects self-growth and relationships with others in the professional environment. Each chapter represents some of the challenges/dilemmas one face in the workplace, and the author recommends his perspectives to overcome them.

The Author, Marshall, is a famous executive  & CEO coaching coach worldwide; he clarifies each concept with his personal experience while dealing with them rather than explaining behavioral psychology from a theoretical point of view.

This book is not meant for a one-time read to absorb the contents but requires in-depth assimilation to get insights on behaviors in the workplace, as i realized. This book needs to be in our library; you will get different insights whenever you read it with your experience.

Recommend to the professionals who would like to prepare themselves for next-level development and to be aware of themselves much more.

https://amzn.to/3Tnlsz2

Happy learning, and have a great week ahead.

Leadership patterns for a positive decision-making environment (contd..)

 

Last week we discussed some of the leadership patterns effective managers/ leaders display to create a positive environment for problem-solving and decision-making in the organization.
 
Some of the patterns listed as i observed from many outstanding managers/leaders. 
 

• Clarity on the problem & delegation level
• Communication & expectation setting on solving the problem
• Switching between micro & macro management of detailing 
• Space for risk-taking & learning attitude to deal with failure 

 
 Having discussed the three patterns, let us understand how leaders create space for risk-taking and failure. 
 
Space for risk-taking & learning attitude to deal with failure :
 
Some managers and leaders, as i  observed, insist people take new initiatives apart from routine activities even though any new initiatives have the probability of 50 % success.
 
My first manager in my career always engaged himself in new initiatives, and half of it turned into failure only. Despite he did experiments and also encouraged others to do something new. More than that, when the initiatives failed and cost the organization, he always defended the team's intent and effort than the results. Hence, he was among the outstanding managers regarded by peers, and people loved working with him.
 
Also, some leaders encourage the team to learn from the failure and perceive it as experience. My friend, an entrepreneur, always uses the phrase " it is part of learning" whenever his effort fails in any new initiatives, and he moves on to the next.

When the leader always insists on learning and encourages the people to experiment, the people would show interest in solving the problem and dare to make decisions without fear.
 
Nowadays, large-size organizations encourage innovation projects by rewarding people for daring to do new experiments. A classic example is the TATA Group's initiative promoting innovations through the "Tata Innovista " program. Through this program, teams are recognized and rewarded every year for success and failure in innovative projects. The Management believes in experimentation and risk-taking.

To sum up,

• It is the leaders/managers who create a conducive environment through their behavior, communication, and process for the people to take the lead on the problem-solving and decision-making enhancement.
• Creating such a conducive environment is what leadership is all about and expected from managers and leaders.

Let us analyze ourselves and become a better version of ourselves as managers/leaders in the organization.
 
Have a great week ahead.

Leadership patterns for a positive decision-making environment (contd..)

 

Last week we discussed some of the leadership patterns effective managers/ leaders display to create a positive environment for problem-solving and decision-making in the organization.
 
Some of the patterns listed as i observed from many outstanding managers/leaders. 
 

• Clarity on the problem & delegation level
• Communication & expectation setting on solving the problem
• Switching between micro & macro management of detailing 
• Space for risk-taking & learning attitude to deal with risk and failure 

 
 Having discussed the first two patterns, let us understand the ability to switch in and out on the management of details. 
 
Switching between micro & macro management :
 
Influential managers/ leaders are aware of the management process and can converge and diverge on the problem-solving process.

                     
 
Some people take an extreme stand on macro management and leave the execution of tasks to others, assuming they empower others. Some people try to get into all the nitty-gritty of the job, thinking they help others get things done. Each stand affects the problem-solving and decision-making capabilities of people reporting to them.
 
Consider the case, as i  observed,

One of the business heads is balancing the micro and macro level of management. His style of leadership makes his team get things done with little effort.
 
For example, when he wants to conduct an event, he calls his team, explains his end objective, and leaves it to the team on execution details (Macro management). He is disciplined enough to review the progress. When the team raises some concerns, say cross-functional conflict, he gets into detailing (micromanagement) and clears the path (macro). It looks like he is nowhere connected to the team, and at the same time, he is available for guidance when required. His style is a standard management process, but there is a subtle difference between being in and out of the task and empowering the people. It is an art.

Because of his switching between macro and micro-management styles, the team feels comfortable working with him and problem-solving, and decision-making capabilities are enhanced among the group, as i witnessed.
 
Balancing macro and micro-management calls for introspection of our thought process towards work and people. However, the ability can be learned.
 
 Have a great week ahead.
 

Leadership patterns for a positive decision-making environment

 

Last week we discussed some of the leadership patterns effective managers/ leaders display to create a positive environment for problem-solving and decision-making in the organization.

 
Some of the patterns listed as i observed from many outstanding managers/leaders. 
 

• Clarity on the problem & delegation level
• Communication & expectation setting on solving the problem
• Switching between micro & macro management of detailing 
• Space for risk-taking  & learning attitude to deal with risk and failure 

 
 Having discussed the "clarity and delegation level" last week, let us understand more about communication 
 
Communication and expectation setting on solving problems:
 
Effective managers are good at setting their expectations from others on solving problems and decision-making through their communication process.
 
One of my colleagues always asks his team members "what can be done "and "what else can be done" when someone approaches him with a problem. He is good at his functional domain and intends to solve the problem; however, instead of giving brief instructions, he prompts others with his communication style and encourages people to think and generate alternative options for solving the problem.
 
No surprise that everyone regards him as one of the best managers as everyone is comfortable working with him, and most of the time, the problems are getting resolved quickly.
 
My observation of his communication style and the impact are as follows  

• The team  is aware of  approaching him with options than merely elevating the problem
• When the team thinks and generates the options, they conclude the suitable options most of the time, and issues are not elevated to his level
• Since the team approaches him with multiple options and when he endorses some options, that behavior reinforces the team's confidence in solving the problem and decision-making capability

This way of expectation setting is far better than taking an extreme stand of solving problems self or expecting the team to come out with the solutions.

The effective manager creates a "positive  and  inclusive problem-solving and decision-making environment through this communication process."
 
Let us discuss other patterns of "Micro vs. Macro detailing" next week.
 
Have a great week ahead!

Leadership patterns in a decision-making environment

 Leadership patterns in a decision-making environment

(Emotional Management for Personal & Professional Growth Series)
 

In continuation of last week's discussion on how different types of managerial styles affect the people's capability in problem-solving and decision-making in the organization, let us understand some leadership patterns in creating a positive environment for problem-solving and decision-making.
 
Managers/Leaders create an environment by their functioning and style, which determines the organization's decision-making capability.
 
Let me summarise some of the patterns i have observed in many outstanding managers/leaders.
 

• Clarity on the problem and delegation level
• Communication and expectation setting on solving the problem
• Switching between micro  &  macro management of detailing 
• Space for risk-taking and  learning attitude to deal with risk and failure 

 
Clarity on the problem and delegation level :
 
Effective manager/ leader is good at developing clarity on what needs to be delegated and what must be solved by themselves. They create clarity based on the intensity of the problem and its impact, timeline pressure, and the team's competency level.

                                                            

 

 For example,
 
In a good case, in one of the organizations, a manager makes the decision every day on what needs to be produced and how much needs to be produced and just delegates the team to comply. He is not delegating the production planning. Since he is only aware of the big picture of change in customer preference, internal capacity, team's influence on each other, and the impact of the delayed decision on business deliverables, he makes decisions himself.No more complexity in the system on decision making.
 
Whereas in another case, one organization always runs with a crisis on the working capital issues, and the business head expects the production head and finance head to take decisions on priority. Since the impact of the decisions would affect the deliveries, the functional heads either delays the decision or are indecisive most of the time. The environment becomes chaotic as each one points out others for their problem-solving and decision-making speed and quality. The cause of the problem is over delegation of critical issues to inappropriate people and expecting fast decision-making and problem-solving.
 
In both cases, the underlying factor is getting clarity on which problem we need to delegate and setting the expectation on problem-solving and decision-making at the team's level. 

 
When we do not have the clarity to distinguish, as a manager/leader we create an environment with unrealistic expectations.
 
Some effective managers/ leaders are good at differentiating the problem, the impact of the problem, and the level of delegation by which they set the right environment for timely decision-making and problem-solving.
 
Let us discuss other leadership patterns next week. 
 

Have a great week ahead.

Managerial style Vs. Team's decision-making capability

 

  

One of the concerns most business heads/managers have is how to bring the problem-solving and decision-making capabilities among the team?

This genuine concern comes from the reality that they spend more time giving instructions/ decisions on many routine tasks as people approach them and also from the feeling that they could not devote time to significant problems or value addition where they can only do it.

The concern needs to approach from two aspects. One is on more profound education or awareness of the importance of problem-solving competency, methodologies, tools, and techniques. Learning to some extent helps the team to improve their problem-solving & decision-making abilities.

However, as a second aspect, to a large extent, it is the business head/manager’s managerial style that determines the organizational environment for the team to take the lead on problem-solving and decision-making in any situation.

Hence the first aspect can be more straightforward than the second aspect of relooking the manager’s style of getting things done.
 
For example, consider the type of managers/leaders we might have come across in the organization.
 
Category 1:

The type of managers/leaders who do not want to hear any problem or bad news and used to say to the team, “Don’t bring me the problem only, come with solutions.”Sometimes they spend time with the team to resolve the problem. They display both distant and friendly behavior towards problem-solving. Uncertainty in predicting the behavior.

In this environment, the team is likely reluctant to take the lead in solving the problem independently and clueless about the expectation of problem-solving and decision-making.
 
Category 2:

The type of managers/ leaders who enjoy solving the problem themselves. Their pride is in solving an issue of any kind and operating with the belief that their core responsibility is to solve the problem irrespective of assigning ownership. 

Likely, in this environment, the managers will resolve all the issues, and the team will be open enough to escalate the problem. They think problem-solving is all about escalation to the boss, and the scope for enhancing problem-solving and decision-making competency will be limited.
 
Category 3:

These managers/leaders believe in the larger goal, define the escalation process and ownership, good at delegating and empowering the team to make decisions. They pitch only when there is an escalation to their level and is also disciplined enough to make the people accountable for the task through clarity and periodic reviews.
Likely, in this environment, people are reasonably good at problem-solving and decision-making and enjoy learning more from the boss.
 
In all the categories, the managers/leaders have a good intention of getting things done, and no one will resemble the same type all the time; it will be a combination of all styles depending on the situation.  However, what category or style one demonstrates most of the time determines the team’s problem-solving and decision-making capability.
 
If the managers/ leaders are aware of their style, delegation, communication process, and change in style lead to change in the organizational environment for enhancing decision-making capabilities among the team.

We can talk about some of the strategies for each type of category next week.

Until then, you relate to your managerial style in most of the time and how good your team’s capability in problem-solving and decision-making.
 
Have a great week ahead.

a simple guide for the right decision making

 a simple guide for the right decision making 

(Emotional Management for Personal & Professional Growth Series)
 

In line with our topic on "problem-solving and decision making," recently, in one of the management reviews, one manager asked the following question, which i thought was relevant for the topic.

The question was, " how to balance the boss and the junior colleagues?".

He seems to find it challenging to manage his boss and junior colleagues as some of his decisions went against him. This situation is common as most middle-level managers go through in a day to day life in the organization.

My view is as follows.

We do not need to balance any stakeholders with our decisions other than how to make the right decision so that the impact would be more significant and we will not feel guilty about the consequence.



When we make a decision and consider the impact of our decision at a higher level in the hierarchy, as shown in pic, it helps us to make the right decision most of the time.

For example,
as a manager, if you want to do a favor for one of your junior colleagues and the decision will not affect other people in the function or the organization, the decision will be right. If the favor to one person will affect the functional team or even the organization, then the decision may not be the right decision.

i know an entrepreneur with high creditability among his customer's circle, not due to the quality or craftsmanship of his product, but because he always decides in favor of the customer than his organization's short-term expenses. For example, when the customer approaches him for doing the rework in the product due to the customer's mistake of mentioning the wrong specification, he never hesitates to do the rework, and he does it at this expense than arguing with the customer on who is right and what needs to be compensated etc. His generic decision-making thought process puts the higher purpose first than his organization in the short term. In the long run, his decision-making process pays him well as he gets repeated orders from the customers.

My key learning is when we make decisions when we put the higher stakeholder as a priority, likely we will make the right decision, even sometimes, in the short term, we face criticism or pain.

Above all hierarchy of consideration in decision making, listen to your inner consciousness before making any decision, which is more powerful to guide you to make the right decisions than anything else.

Have a great week ahead.

Checklist for better decision making

 

 

As we have been discussing "problem-solving and decision making" in the professional front for solving chronic issues, we have outlined some insights on data, analysis, converging to solutions, selling to others, and making the action plan. The next step before execution is timely decision-making.
 
I have observed in many organizations that despite the leadership teams being presented with data analysis and the approach to solving the problem, many managers/leaders struggle with indecisiveness.
 
Indecisiveness can be defined as the inability to take any decision or delay the decision despite given facts and knowhow.

The reason for indecisiveness is that we are stuck between emotional and logical bais.
 
Decision-making is one of the key attributes of effective managers/leaders. We need to learn to strike a balance between emotional and logical bias in the decision-making process.

One logical approach some effective people use is the checklist for making decisions.
 
The typical checklist will help you to think clearly and go with conviction with the decision.
 
Given below some of the checklists for taking business decisions for solving chronic problems
 
1.What is the decision's impact on Productivity, Quality, Delivery  &  Cost aspects of the business? (will give clarity on which one you are solving as a compelling issue)
2.How the decision will affect the people at the function and organizational level? ( give clarity on decision impact on small or majority of the people)
3.How this decision will help the customer at large?( will give more clarity and conviction as your purpose is higher than you )
4. What other alternatives I have for this decision? ( will help you to revisit your existing decision and to find something better)
5. Am I missing any aspects in this decision? ( final check on assumptions)
6. What is the impact of this decision in one year / three years down the line?( give clarity the importance or significant of this decision on time frame…if it is insignificant, why to break our heads now? )
7. What are the opinion of the key stakeholders on this decision? ( to check the majority's pulse, sometimes others may be right !!)
 
 You may use the above checklists when you are in a dilemma in making important business decisions, as this helps you to overcome your emotional bias.
 
Have a great week ahead. 

Wisdom from Experience

 Last week, i happened to meet one of my coaches after 12 years gap. He is one of the highest-paid CEO coaches in India, and even now, he is very active in coaching and training high-profile people in business. 

In 2009, i attended his intense training programme, and he spotted me due to my peculiar and nasty behaviors during the session. I benefited immensely from the programme, and he was instrumental in my decision to venture into coaching and consultancy.

I did not dare to contact him after the programme since he expects high performance from his students. Coincidentally, i completed ten years of my venture this month with reasonable impact or success. So, i thought of meeting him to express my gratitude to him for shaping my profession and asked for an appointment. Immediately he agreed to meet and met him in his office last week.

He had spent more than 75 minutes with me, and the discussion went around those horrible and enjoyable experiences in the training session, my venture experience, success/failures, revenue, growth aspects, and so on..He also shared some of his life experiences, and the meeting went on just casual.

after returning home, when i assimilated the conversations between us, stunningly, i realized that he shared many pearls of wisdom from his rich coaching experience just casually..( he did not charge anything as he seemed to be happy as a guru about my transformation/performance post-training session!!)

i thought even though it was a private discussion and the wisdom he shared with me could be helpful for anyone in the professional setup, either as an individual or an entrepreneur.

Hence i have listed some of the pearls of wisdom i learned as follows. 

1. Identfying the purpose of life at an early age is a must for everyone as it opens up huge potential and life experiences. He even suggested Simon Sinek's books on structurally learning the process of knowing our purpose..( sometime back, we shared the "start with why" book written by Simon Sinek).

2. Either individual or organization, one should know our "Core Competency"  and work on it than cribbing too much on weakness or competition

3. Know your niche and be aware of your core competency in business. Keep on polishing it rather than  diversifying in many skills  

4. You are known for your craft ....go depth on it and improvise it.

5. dilemma on scaling up or being content with the existing status quo is purely individual, or entrepreneur choice..what works for you will work for you. ...anything you make it happen if you decide on it either way...your temperament matters.

6. Do not copy any business model; each business model will work for the entrepreneur's mindset and values. What works for you, you will work and be happy with the process. The other side is always green, and you may not know the struggles in it.

7. one way of scaling up in today's environment is to productize your knowledge and experience in the niche segment.

8. You must be happy with what you have and what you are.

Hope you may relate it to your professional challenges

i thought those are profound, and wisdom comes from experience ..can be applied to anyone in life

Have a great week ahead.

Developing Action Plan skill

 Developing Action Plan skill 

(Emotional Management for Personal & Professional Growth Series)

On the topic of structured problem solving for chronic issues in the organization, we have discussed the importance of data, data analysis, getting into causes, and selling the ideas to others. In selling ideas to others, each manager must learn one critical skill: "making an action plan."

Action plan :

• An action plan is planning the action in terms of what, who, when, and sometimes explaining by how.
• The action plan is about articulating what needs to be done to solve the problem, who is supposed to be accountable for the action and when the action is to be completed.
• It is all about setting the direction for others to solve the problem

Making an action plan is nothing but the manager's conviction on the solution part.

 
One typical pattern i observe in many young managers is that they are good at data collection, analyzing the data, and identifying the causes, but stuck at converging on the solution part with conviction.
 
Why are we stuck in making the action plan stage? 
 
The simple reason is uncertainty about the future outcome, fear about the consequence of failure, and worry too much about others on rejection. That is natural for anyone, but one who overcomes it emerges as a  better manager/leader in their profession.
 
There are many techniques/formats available like 5W1H / 3W1H, which can be learned as knowhow.

However, the lack of courage is pulling us into making the consolidated action plan skill, which we can develop with awareness and by practice whenever the opportunity comes.
 
Benefits of developing the skill  :
 
When we improve the craft of making an action plan,

• our communication or articulation ability is increasing even in day-to-day conversations
• enhances our comprehensive skill  in any complex situation  
• Team perceive us as a leader as they need someone to guide them on things to be done

 
Hence, developing the skill of making an action plan is an art that can be developed by learning the techniques and practicing.
 

Have a great week ahead.

Overcoming fear of failure with REASONING

 

                                                       
 

On the subject of fear of failure in selling our ideas or solutions to others in a professional setup, we discussed the reason for fear and its impact. We listed the following approach to overcome the fear.

1. Redefine the failure
2. Imposing Logical / reasoning over emotions
3. Learning attitude
 
As we have discussed "Redefining the failure" last week, let us discuss the "Imposing Logical / reasoning over emotions" now.
 
As we are aware that fear is just a feeling or emotion and it does not have any logic or meaning in it, however, it has the power to control our actions.

One of the approaches experts suggests countering the feeling with reasoning. 

What is meant by reasoning?

It is the action of thinking about something logically, sensible way. The reasoning has more facts and logic.

For example, when you take some initiative in the organization, you may worry about the consequence of failure as it may affect you in terms of creditability, or you may lose time or money. During those moments, when you counter the feeling with logical thinking or questions, that is called reasoning.
 
The following logical thinking or questions will help to manage the emotions of fear.
 
How many times in the past have we failed in our new initiatives?
Even if it failed, what were the changes in the assumptions and in the environment made to fail?
What would worst happen if we fail again?
What are the options available to correct even if we fail?
What benefit would happen if we move ahead and succeed in the initiative?

So, countering emotions with logical thinking will help to overcome the fear to some extent...

The other approach is getting into action, fail and perceive the failure as a learning experience.

The point is that as professionals, we may encounter many situations to deal with emotion, and how we manage and move ahead differentiates us from others.

Have a great week ahead.

Silence-Book Review

 Silence-Book Review

(Emotional Management for Personal & Professional Growth Series)

Recently one of my friends gifted me the book " Silence- The Power of Quiet in a world full of Noise" and read it.

The author is a Buddhist monk and Nobel Peace Prize nominee Thich Nhat Hanh explains how mindfulness is the practice that stops the noise inside and allows be happy irrespective of the external environment with simple language and easy-to-read flow.

In today's world of much distraction outside, we miss living in the moment, and this book shows simple practices to follow mindfulness even when you are eating, in traffic, or at any event.

This book is not one time read a book and move on, but to practice in the day-to-day event, which i think is required for every one of us to feel completeness inside.

Recommend this book if you are interested in exploring and practicing mindfulness.
 
Have a great week ahead.