Showing posts with label managing others. Show all posts
Showing posts with label managing others. Show all posts

Sunday 15 January 2023

Need for Trust Building in a professional environment

 Need for Trust Building in a professional environment  

(Execution Excellence -"Ability to get things done" Series)

 
Having discussed the definition of building trust in a professional environment last week, let us understand the need for building trust to get things done.

Trust is an essential evergreen quality in any relationship in the workplace, and it can be between a boss and junior colleagues or among colleagues.

Need for building Trust

1) When we have trust in something or someone, it indirectly enhances influencing power to get things done.

For example, when we want to purchase something online, we prefer AMAZON over any other new, unknown e-commerce portal. We have more trust in the amazon brand, which influences the transaction ( things getting done).

In the same way, if we trust someone ( they earned their trust from us), they have more power over us to get things done.

The point is to influence anyone in the professional environment; the primary ingredient is building trust in character, competency, or both.

2) And today's change in the working environment calls for influencing rather than commanding, which indirectly demands trust building. 

The workplace relationship is changing from commanding to inspiring to get things done.

The change could be due to social changes, affordabilities, and opportunities compared to the past. Earlier, people look up to someone for knowledge, information, age, and experience they possess. Now with the abundance of information available thanks to digital evolution and humungous opportunities across the world for survival and growth, people are no more looking up to someone for the reason stated above.

Instead, people are now looking up to someone for their wisdom, insights, mentoring, or solution-providing capabilities for specific challenges. When someone demonstrates consistently, trust is built, and they become inspired and an influencer. They can get things done relatively easier than others.
 
For any one-time transaction or short-term benefits, commanding or pushing may help to get things done. Building trust is required if you are looking for a long-term association, positively influencing others to get things done, and peaceful transaction between you and others.

You shall deserve yourself as a person to look up to only when you develop yourself and you are proven as "TRUSTED "by your colleagues or networks.

In the above context, trust-building becomes essential.

Let us discuss the approaches for developing trust-building next week.
 
Have a great week ahead.

Building Trust

  Building Trust 

(Execution Excellence -"Ability to get things done" Series)

 
As we discuss the art of getting things done in the workplace, managers/ leaders must organize themselves effectively. We have discussed some elements of "organizing self," like Time management, Managing expectations, and Being focused.

The next important element in self-organizing is BUILDING TRUST.
 
What is meant by Trust?
 
Trust is a conviction or strong belief we have in others on some qualities which are built slowly, through repeated interactions or behaviors.
 
To understand this definition easily, let us relate our association with some brands or companies.

We have a strong belief about some brands or companies that their product or service is either reliable or value for money or the best user experience, and so on. This strong belief comes from the repeated experience we have gained from using their product or service.

For example, we firmly believe that the TATA brand means it is reliable; APPLE brand means Innovation; AMAZON means convenience in online purchasing; INFOSYS means Governance, and so on. That is Trust.

From a business perspective, we term it as branding; however, business is all about connecting with people's emotions, which is TRUST.

Similarly, in the professional setup, we develop strong beliefs or convictions with some people for some qualities. That emotional connection is TRUST.
 
For example, we trust some people for their punctuality since they demonstrate it regularly over some time.
We never consider a person being punctual if they demonstrate punctuality only on a few occasions or once in a while.
We trust some people as problem solvers as they demonstrate their thought leadership in some subjects regularly over some time.
We never consider a person as a solution provider if they demonstrate once in a while or few situations.
We trust some people as dependable since they demonstrate their commitment on time without follow-up.
 
From the above examples, Building Trust Consists of 2 elements
  • Repeatability
  • Long-time duration
 Trust needs to be earned by an individual; it is not given by position or title.
 
You may relate yourself to what qualities your peers / junior colleagues trust you most.
 
Let us discuss the relevance of building Trust with execution capabilities and the ways of building Trust in a professional environment in the next week.

Have a great week ahead.

Friday 12 August 2022

a simple guide for the right decision making

 a simple guide for the right decision making 

(Emotional Management for Personal & Professional Growth Series)
 
In line with our topic on "problem-solving and decision making," recently, in one of the management reviews, one manager asked the following question, which i thought was relevant for the topic.

The question was, " how to balance the boss and the junior colleagues?".

He seems to find it challenging to manage his boss and junior colleagues as some of his decisions went against him. This situation is common as most middle-level managers go through in a day to day life in the organization.

My view is as follows.

We do not need to balance any stakeholders with our decisions other than how to make the right decision so that the impact would be more significant and we will not feel guilty about the consequence.



When we make a decision and consider the impact of our decision at a higher level in the hierarchy, as shown in pic, it helps us to make the right decision most of the time.

For example,
as a manager, if you want to do a favor for one of your junior colleagues and the decision will not affect other people in the function or the organization, the decision will be right. If the favor to one person will affect the functional team or even the organization, then the decision may not be the right decision.

i know an entrepreneur with high creditability among his customer's circle, not due to the quality or craftsmanship of his product, but because he always decides in favor of the customer than his organization's short-term expenses. For example, when the customer approaches him for doing the rework in the product due to the customer's mistake of mentioning the wrong specification, he never hesitates to do the rework, and he does it at this expense than arguing with the customer on who is right and what needs to be compensated etc. His generic decision-making thought process puts the higher purpose first than his organization in the short term. In the long run, his decision-making process pays him well as he gets repeated orders from the customers.

My key learning is when we make decisions when we put the higher stakeholder as a priority, likely we will make the right decision, even sometimes, in the short term, we face criticism or pain.

Above all hierarchy of consideration in decision making, listen to your inner consciousness before making any decision, which is more powerful to guide you to make the right decisions than anything else.

Have a great week ahead.

Friday 27 August 2021

Constructive dominance

 Constructive dominance 

(Emotional Management for Personal & Professional Growth Series)

Two approaches will work when we have a conflict with the direct reportees or junior colleagues. One is the compassionate approach wherein we take the parent-child relationship, create awareness / provide perspectives, make them understand our views, and finally make the things done.As discussed last week, this approach has some limitations. Another approach is constructive dominance approach .
 
As mentioned, in any differences, we are looking at relative power, relationship and goal.

In the constructive dominance approach, we use the power to get things done when the following situation arises.
  • Either prolonged conflicts affect the organizational goal or in situations where direct reportees or junior colleagues are hostile or unmotivated to comply with your reasonable demands.
  • The other person is clearly against you even after applying the compassionate approach.
  • You need to maintain the relationship to reach your or functional goal.
 
For example,

 look at the incidence in one of the client organizations. There were some quality issues in the product, and the quality head insisted on stopping the machines for conducting experiments. The production in charge was against the experiment as it would affect  his delivery performance.

This conflict was continuing for some time. Whenever the business head used to review quality performance, both functional heads pointed at each other and argued from their standpoint. The conversations turned into personal ego issues than organizational problems.

At some point in time, the business head intervened by making a mandate to fix the timeline and made both people accountable to solve the problem. The conflict was resolved.

Here the business head did not apply compassionate conflict management; instead, he used his power to dominate for solving the differences among the people. That approach is required when the direct reportees are unreasonable and beyond any explanation.

Sometimes, we need to use the power to dictate what we want to achieve when we think that giving reasoning/education will never change another person's behavior. That approach is expected from the person who manages the people.

The drawback in this approach is, sometimes, work will get done as we want, but there is no place for innovation or the free flow of thinking by anyone. You became the owner of the decision and the outcome.
Some people  may get offended as they perceive it as a win-lose deal

However, you must apply this approach when the goal is higher than interpersonal conflict, and you have both the power and responsibility for the result.
 
This approach will work when you have more power than others, but how to manage the conflict when the other person or party has equal power like you?

Let us discuss next week 

Monday 14 June 2021

Developing People Management Skill

 Developing People Management Skill 

(Emotional Management for Personal & Professional Growth Series)
 

As you recall that when we initiated this series on managing emotions for personal and professional growth, we discussed broadly three parts of emotional intelligence
  1. Managing self
  2. Achievement orientation
  3. Managing others
Having discussed the first two parts, let us discuss some of the insights related to Managing Others.

In a professional or organizational context, "managing others" means managing the people to balance both the result and the relationship. The people could be your boss, colleagues, and your junior colleagues.

Some of the questions or dilemma most of the business head and manager  have 

 “How to keep the people motivated to get most despite the challenges and uncertainties”?

"Am I a good leader or manager?"
 
"Am I focussing more on task and compromising soft aspects or more lenient on people and losing focus on the task?"

"Am I balancing task/ result and people/ relationship well?"

 
For all the questions above, the answer lies in our ability to manage emotions regarding people management. People management skill is all about that ability.

Why is people management skill important?

We might have come across some very competent managers in technical or functional expertise but still struggling to cope with relating people and relationship management. Their career growth also slows after some time.

Even with moderate technical or functional expertise, some people are pretty successful in achievement by leveraging people around them. They are liked by all and perceived by others as influencers.

When you are moving up in career ladder, people's skills play a significant role along with functional expertise.
 
Where the gap exists?

The gap is mainly on managing emotions when dealing with people. It is the ability to relate with the people, motivate, tap the potential, manage conflicts, solve complex problems, and influence anyone beyond the functional boundaries.

                                       

 
Let us discuss those aspects in the coming weeks and solicit your personal experiences or challenges on people management.

Stay safe until then!