Building Trust
(Execution Excellence -"Ability to get things done" Series)
As we discuss the art of getting things done in the workplace, managers/ leaders must organize themselves effectively. We have discussed some elements of "organizing self," like Time management, Managing expectations, and Being focused.
The next important element in self-organizing is BUILDING TRUST.
What is meant by Trust?
Trust is a conviction or strong belief we have in others on some qualities which are built slowly, through repeated interactions or behaviors.
To understand this definition easily, let us relate our association with some brands or companies.
We have a strong belief about some brands or companies that their product or service is either reliable or value for money or the best user experience, and so on. This strong belief comes from the repeated experience we have gained from using their product or service.
For example, we firmly believe that the TATA brand means it is reliable; APPLE brand means Innovation; AMAZON means convenience in online purchasing; INFOSYS means Governance, and so on. That is Trust.
From a business perspective, we term it as branding; however, business is all about connecting with people's emotions, which is TRUST.
Similarly, in the professional setup, we develop strong beliefs or convictions with some people for some qualities. That emotional connection is TRUST.
For example, we trust some people for their punctuality since they demonstrate it regularly over some time.
We never consider a person being punctual if they demonstrate punctuality only on a few occasions or once in a while.
We trust some people as problem solvers as they demonstrate their thought leadership in some subjects regularly over some time.
We never consider a person as a solution provider if they demonstrate once in a while or few situations.
We trust some people as dependable since they demonstrate their commitment on time without follow-up.
From the above examples, Building Trust Consists of 2 elements
The next important element in self-organizing is BUILDING TRUST.
What is meant by Trust?
Trust is a conviction or strong belief we have in others on some qualities which are built slowly, through repeated interactions or behaviors.
To understand this definition easily, let us relate our association with some brands or companies.
We have a strong belief about some brands or companies that their product or service is either reliable or value for money or the best user experience, and so on. This strong belief comes from the repeated experience we have gained from using their product or service.
For example, we firmly believe that the TATA brand means it is reliable; APPLE brand means Innovation; AMAZON means convenience in online purchasing; INFOSYS means Governance, and so on. That is Trust.
From a business perspective, we term it as branding; however, business is all about connecting with people's emotions, which is TRUST.
Similarly, in the professional setup, we develop strong beliefs or convictions with some people for some qualities. That emotional connection is TRUST.
For example, we trust some people for their punctuality since they demonstrate it regularly over some time.
We never consider a person being punctual if they demonstrate punctuality only on a few occasions or once in a while.
We trust some people as problem solvers as they demonstrate their thought leadership in some subjects regularly over some time.
We never consider a person as a solution provider if they demonstrate once in a while or few situations.
We trust some people as dependable since they demonstrate their commitment on time without follow-up.
From the above examples, Building Trust Consists of 2 elements
- Repeatability
- Long-time duration
Trust needs to be earned by an individual; it is not given by position or title.
You may relate yourself to what qualities your peers / junior colleagues trust you most.
Let us discuss the relevance of building Trust with execution capabilities and the ways of building Trust in a professional environment in the next week.
Have a great week ahead.
You may relate yourself to what qualities your peers / junior colleagues trust you most.
Let us discuss the relevance of building Trust with execution capabilities and the ways of building Trust in a professional environment in the next week.
Have a great week ahead.
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