As we have discussed the importance of data, finding a pattern, and converging to the root cause for solving chronic problems, the next step is proposing solutions.
In my observation, most managers are stuck in this step as proposing solutions calls for conviction on the outcome. Let us discuss the softer aspects of developing the conviction later.
The quality of solving the problem depends on the approach we take.
Generally, there are two approaches to proposing solutions.
1. Countermeasure approach
2. Holistic solution approach
Countermeasure approach :
When a problem arises, to counter the negative impact, we take some action that may be temporary or eliminate the problem.
For example, when we receive a customer complaint, we either do rework or segregation or replace defectives immediately to avoid further damage. That is a countermeasure that may solve the problem at that moment.
This approach calls for a quickly reacting mindset and belief in incremental or continuous improvement.
Holistic solution approach:
In the same customer complaint problem, we intend to solve the problem by looking at all the factors and trying to fix the problem from recurrence. The solutions could be from different perspectives and time-consuming.
Both approaches have their pro and cons and which one we use most of the time determines the quality of problem-solving and our time management.
In the countermeasure approach, the intention is to avoid further damage, urge to react fast, and mostly the solutions come from authority..some time this works. In this method, there is a belief that when we do more countermeasures or improve incrementally, we may avoid the problem from recurrence.
Whereas the holistic solution approach calls for detailing the causes, going in-depth into all the factors causing the problem, and is time-consuming. The approach calls for a participative process from all the stakeholders, and likely the engagement will improve in the organization.
There is a different school of thought on quality management and lean management perspective . It suggests encouraging more incremental, countermeasure improvements as there is always scope for change in the ultimate solutions.
Most chronic problems, when we approach through a holistic solution approach, bring tremendous results and engagement among the team, as i witnessed in most of my client operations.
From an individual perspective, as a manager/leader, we need to do introspect where we spend time, whether on incremental, countermeasure, or holistic solutions approach, that will answer the quality of self and team management in the organization!
Let us discuss some insights on the holistic solutions approach next week.
Have a great week ahead!
In my observation, most managers are stuck in this step as proposing solutions calls for conviction on the outcome. Let us discuss the softer aspects of developing the conviction later.
The quality of solving the problem depends on the approach we take.
Generally, there are two approaches to proposing solutions.
1. Countermeasure approach
2. Holistic solution approach
Countermeasure approach :
When a problem arises, to counter the negative impact, we take some action that may be temporary or eliminate the problem.
For example, when we receive a customer complaint, we either do rework or segregation or replace defectives immediately to avoid further damage. That is a countermeasure that may solve the problem at that moment.
This approach calls for a quickly reacting mindset and belief in incremental or continuous improvement.
Holistic solution approach:
In the same customer complaint problem, we intend to solve the problem by looking at all the factors and trying to fix the problem from recurrence. The solutions could be from different perspectives and time-consuming.
Both approaches have their pro and cons and which one we use most of the time determines the quality of problem-solving and our time management.
In the countermeasure approach, the intention is to avoid further damage, urge to react fast, and mostly the solutions come from authority..some time this works. In this method, there is a belief that when we do more countermeasures or improve incrementally, we may avoid the problem from recurrence.
Whereas the holistic solution approach calls for detailing the causes, going in-depth into all the factors causing the problem, and is time-consuming. The approach calls for a participative process from all the stakeholders, and likely the engagement will improve in the organization.
There is a different school of thought on quality management and lean management perspective . It suggests encouraging more incremental, countermeasure improvements as there is always scope for change in the ultimate solutions.
Most chronic problems, when we approach through a holistic solution approach, bring tremendous results and engagement among the team, as i witnessed in most of my client operations.
From an individual perspective, as a manager/leader, we need to do introspect where we spend time, whether on incremental, countermeasure, or holistic solutions approach, that will answer the quality of self and team management in the organization!
Let us discuss some insights on the holistic solutions approach next week.
Have a great week ahead!
No comments:
Post a Comment