Showing posts with label Career. Show all posts
Showing posts with label Career. Show all posts

Wednesday 26 July 2023

How do you see yourself?

  How do you see yourself?  

(Execution Excellence -"Ability to get things done" Series)
 
Last week, we discussed the mindset of win-win in every interaction and business dealing to enhance influencing skills in the workplace.
 
Enhancing influencing skills is one of the primary skill sets everyone should develop, and it is not a quick fix or set of techniques.
 
Developing the influencing skill is a combination of mindset, behavior, practices, and more you are aware of, and applying it will make you a better influencer at the workplace.
 
From that perspective, we will discuss a set of mindsets and practices which we can observe and relate with the most influencing personalities.
 
One such mindset is a win-win mindset.

The second mindset or belief is how you see yourself. 
 
What is meant by "seeing yourself"?

It is all about how you perceive/look at your position and yourself in the professional setup.

It is not the position title or how others see you.
 
For example, the organization gives you the title of Quality Head. It is provided by others or perceived by others. That is ok, but how you see yourself determines your influencing power.
 
Are you feeling like an empowered quality head, or are you one among the functional head? The honest reflection will bring a new perspective to you about yourself.
 
Why is this reflection important?
 
How you see yourself and your feelings will enhance your self-esteem. It will change your outlook, body language, tone, ownership feeling, or responsibility.
 
I came across many people who own their functional responsibility beyond their title, and eventually, people respect them, even though, in the beginning, they were misunderstood.

You can also relate to some people who use the following phrase, who will go beyond their boundaries to make it happen.
 
My production speed or output  will go down
My quality will affect…
My inventory will go up …

 
That verbal language reflects their ownership, and they will be influencers relatively compared to others.
 
In one of my client organizations, management recruited a junior storekeeper who had core experience in that function. The organization has an open store concept in which anyone can pick the material with verbal approval from the plant head, and anytime they update the records. After the new storekeeper took charge of the role, he refused to issue the material on an ad-hoc basis even though he was directed by the plant head to do so.
He firmly stated that he was the custodian of materials, was accountable for inventory value, and could not accept or issue material without proper documentation, even if directed by the plant head. Initially, people did not accept him; later on, they respected him as he influenced them to bring the right way of working.


My key learning is that he looks at his position as more powerful, and that feeling makes him more commanding and influencing people to do the right things.
 
The point is how you look at your position, and yourself will enhance your feel about yourself. When you strengthen your self-image, you get the power to influence others. It is one of the mindsets of highly influencing people.

 Let us discuss other practices and mindsets next week.

Have a great week ahead.

Thursday 11 May 2023

Being flexible in your influencing style

 Being flexible in your influencing style  

(Execution Excellence -"Ability to get things done" Series)
 

Last week we discussed awareness of the situation/context and how our influencing style helps to get things done. The third dimension of the influencing process is understanding the other person's dominant influencing style and being flexible to change our style accordingly.
 
The ultimate purpose of learning influencing skills is to get things done. This will happen only when we are flexible and adaptive to the SITUATION and modify our influencing style.

Consider the following real incidents in which we can learn the impact of flexibility in making things better or worst.

One of the product development organizations has the policy to approve any product proposal only when it meets certain conditions; for example,  ROI must be two years. The product development team put in their best effort and brought the new proposal; however, the ROI was not meeting, say it was three years. The finance head was going by rational and company policy. He insisted on holding the proposal. However, considering the features, the technical and marketing team was optimistic about going ahead. Everyone was right from their standpoint of view. The situation became inconclusive.

Generally, the CEO believes in the engagement type and wants to decide by consensus.
Now he took the lead in convincing the finance head to go ahead with the product development by stating the big picture of the product and its potential to change the company's destiny in the long run. (inspiring influencing). Also, he persuaded other functions to rework the cost and make it attractive. Finally, the project was approved unanimously, and the product changed the company's fortune within three years.
 
Here the key learning is the business head's flexibility to change his influencing type from engaging to inspiring and counter the finance head's rational influencing style. Just imagine, if he had not been flexible enough and firm to make decisions as per the team's decision, the company would have lost the opportunity.

Alternatively, in one of the small firms, the management recruited a senior person from a large corporate where he spent his entire life and believed in getting things done through a commanding influencing style. The family-owned business believes in an engaging type of influencing and involving all the people in important issues to arrive at decisions. The new person is not flexible to change his influencing style, and he soon lost all his teammates' confidence and eventually made exits. Here the problem is rigidity in adopting the same style of influencing.


Changing style depending on the situation and other people's style without hurting relationships is a winning influencing style of effective leaders. Ultimately things need to be executed, and relationship needs to be preserved.
 
The key point is we need to be aware of the situation or context, aware of our influencing style, and have the flexibility to change the style depending on the other' style and situation. That mindset makes us better leaders in getting things done.

Have a great week ahead.

What is your dominant influencing style?

  What is your dominant influencing style? 

(Execution Excellence -"Ability to get things done" Series)

 
 
Last week, we discussed the Influencing framework and how different situations call for different influencing methods.
Let us understand more about the influencing Style or method
 
We must know our influence style when dealing with others and in different situations.

Influencing Style will have an impact on the RESULT.

Typically we will be using the following influencing Style.
  • Commanding (using authority/ dictating/ directing)
  • Rationalizing ( using logic/data to convince)
  • Engaging ( involving others /collaboration)
  • Inspiring (energizing others with aspirations/values)
  • Balancing-finding middle path ( win-win, alternate solution seeking)

Why do we need to be aware of our influencing Style?

Style determines the outcome or result.  
Style decides our tone and expression.
 
For example,

Imagine a situation in the workplace; as a business head, you need to solve quality issues raised by customers. You have to solve them along with your core team member.

Here the outcome is solving the problem. The solution's speed and quality depend on the influencing Style you choose.
 
You may use any of the following statements depending upon your influencing Style, which will have a different tone and interpretation from others.
 
"I want you to explain to me the reason for the quality problem" (commanding)
"Can you explain the reason for product failure for my understanding and let us find a solution" (Engaging)
"I don't want a reason to hear. solve the problem first" (commanding)
"Why don't you solve the problem ?" ( commanding)
"I think we can solve the problem easily. Let us discuss." (inspiring and engaging)
"5% rejection seems high, and let us resolve this by this week".(rational and inspiring)

 
We may use a different statement for the same situation that conveys a different tone.

What would be the outcome?
 
It now depends on the other person's influencing type with reference to the situation and how they interpret the statement and underlying tone.

The key point to learn is that we need to be aware of our influencing Style and use different influencing types depending on the situation and the other person.

Highly effective people usually use engaging and inspiring types except in urgent and sensitive problems.

Just reflect your dominant influencing Style.

Have a great week ahead.

How does the influencing process work?

 How does the influencing process work? 

(Execution Excellence -"Ability to get things done" Series)
 

 

Last week, we discussed the importance of developing Influencing skills at the workplace to get things done.

Despite your strong professional expertise, you will have growth only when you influence others positively to get things done. Positional power will help to some extent only. Hence we need to develop influencing skills.

The first step is understanding our influencing style and context, which i have given in the QUALITY OF INFLUENCE framework. It helps to understand the 
influencing process.



 
In any transaction with others, 
awareness of three factors will help to enhance the quality of getting things done.
 
1. Aware of the situation/context and its impact on you, your function, your organization
2. Awareness of your dominant influencing style, derived voice tone, and expression in terms of the statement
3. Awareness of your counterpart influencing style, derived voice tone, and the expression in terms of the statement


For example,

you want to delegate the PPT presentation preparation ( which you suppose to present to your management) to your junior colleague. They may not be interested in preparing, but you influence them to do it because you are using your commanding authority. Here the context is simple; the beneficiary is yourself, you use a simple commanding style, and your junior colleague gets it done.

In another instance, you must get your travel bill clearance from a finance person, and they are not reporting to you. The beneficiary would be you, and you can not use the commanding style of influence, and your counterpart need not be influenced easily by your style. He may use the rational style of influence, and there would be challenges in getting things done unless you modify your style.

In another instance, with the same finance functions, you need to get the payment release immediately to your vendor. Otherwise, the production line will get stopped. In this situation, you must get things done as soon as possible, and the beneficiary is the organization. You can choose different influencing styles like rational or balancing. You will get things done relatively easier than in the previous cases.
 

The key point is that every situation requires different influencing styles and must match with counterparts.

The awareness of the situation and influencing style of you and your counterpart will help you to be more flexible. However, in reality, as i observed, most people need to be made aware of the context and style as they use the same dominant style in every situation and are stuck in poor execution capability.

Just relate to your recent incident where you succeeded or failed in influencing others, you could see the framework's relevance, and you will get the importance of flexibility in style with context and counterpart.

Let us discuss the style/tone/statement in detail in the next week.

Have a great week ahead.

Developing the art of Influencing

 Developing the art of Influencing 

(Execution Excellence -"Ability to get things done" Series)
 
As we discuss Enhancing Execution capabilities in the workplace, we have discussed the relevance of personal leadership for the last 25 weeks. 

The next part of getting things done is learning the art of influencing others. The others could be direct reportees, peers, colleagues, and clients.
 
What is meant by influencing?

Influencing is persuading someone to think or accept our ideas or act the way we want.

It is based on the relationship's quality and respect rather than power or positional status.

Everyone needs this ability when dealing with others at home or in the external world.

God has given us this ability the moment we are born. By crying, the child signals the need for food or care; the mother responds. That is one form of influence, and when we grow, we use different techniques to sell ourselves to others in every moment. However, in some cases, we achieve what we want; in others, we do not.

When our circle of connection enlarges, complexity increases, and we need to learn the art of influence, particularly in the workplace as a professional.
 
Why influencing skills is essential for professionals?
  • Commanding will no longer be effective in today's advancement in the information access environment. In the commanding era, people are looking for knowledge, but today Information or knowledge is available in plenty and quickly. What others want is wisdom or insights, or experience. By which only others are inspired with us. When the inspiration happens, it leads to ease of influence.
  • When growing up in a career, you need to get things done from people beyond your functional boundary, and they need not oblige to meet your expectation unless you inspire them. When you are not inspiring, you can not influence.
  • You might have seen many brilliant, hardworking, and sincere people stuck in their careers at some point in time. One of the reasons could be the lack of influencing skills despite their functional expertise.  
To become successful professionals, we must get things done and deliver results. From that perspective, learning the art of influencing is essential.

In this influencing Series, let us learn the following in the coming weeks

*Framework of influencing
*Human principles and using them to influence
*Proven laws of persuasion  and techniques
*Effective communication on improving influence

 
Have a great week ahead.
 

Summarising Personal Leadership on Execution Excellence

 Summarising Personal Leadership on Execution Excellence 

(Execution Excellence -"Ability to get things done" Series)
 

For the last 25 weeks, we have discussed the relevance of "Personal Leadership" to getting things done or enhancing execution excellence in the workplace.
 
Execution excellence consists of 3 elements.

  1. Personal leadership, or how we organize ourselves
  2. Inspiring and Influencing others
  3. Knowing more about job

 We have discussed in detail Personal Leadership and its insights

Before moving to Inspiring and Influencing others, let us summarise the key learnings on personal leadership.
 
Personal leadership is about how we organize ourselves PROACTIVELY for the position/title or the TASK. It is the foundation for EXECUTION EXCELLENCE.
 
We have listed out some of the elements of personal leadership.

Time Management
Managing Expectation
Being Focused
Building Trust
Managing Energy


Time Management:

Time management is all about managing time for ourselves and OTHERS. It is more than how we engage in some activities and are busy.

Time management is purely inward motivation than externally monitoring time.

It is all about being efficient and effective.

Efficiency is how we do things right, and effectiveness is all about choosing the right things to do.

Efficiency related to skill and effectiveness is related to knowledge and mindset to choose the right activities.

We have discussed some of the behaviors at the workplace and how it affects others' time.
 
Expectation management
 
Managing expectations is all about being aware of what is expected from us in professional dealings and how we set the expectation clarity to others.

When we do not have clarity on the expectation, it affects our execution capabilities and growth opportunities.
 
We have discussed the difference between accountability and responsibility and how we connect with each other.
 
Being Focused:

Focus means directing our thoughts, energy, and time into something.
From an execution capability development of point of view, focus means result or achieving something.
Most of us need clarity on WHAT to focus on and HOW to remain focused in any endeavor.
Focus is one of the leadership skills which can be acquired through awareness and practice
.
Building Trust:

 Trust is a conviction or firm belief in others on some qualities built slowly through repeated interactions or behaviors.

Trust needs to be earned by an individual; it is not given by position or title.

We have discussed some examples of building trust  from  effective people. 
 
Managing Energy:

Managing energy is all about how we manage well physically, mentally, emotionally, and spiritually.
People follow the person who demonstrates a high energy level and enthusiasm.
 
We have discussed some methods by which effective people remain at a high energy level.


Developing personal leadership is a continuous effort and learning experience in shaping us to get things done in the workplace.

Let us discuss 
"Influencing aspects to get things done" next week.

Have a great week ahead.

Thursday 23 March 2023

Work with passion

  Work with passion 

(Execution Excellence -"Ability to get things done" Series)
As we discussed how we could enhance our energy level in the workplace to inspire and influence others to get things done, we discussed some of the practices by effective people, like self-compassion, responsibility, and starting the day with leisure rituals. In line with this, the next ultimate energy booster is doing the work with passion.

The meaning of passion is a strong liking, love, desire, or devotion to something.

Doing anything with passion or love will boost your energy level, which you might have experienced many times in the workplace. Passion comes only when we know that our work aligns with our higher purpose and values. Some people are gifted enough to find their passion at a young age and find a career in line with it. They do what they love.

However, in reality, it is different for all people. Finding and doing work wholly aligned with purpose is rare. They have to love what they do.

For them, it is essential to realize two things.

1. first, realize that every work has an inherent purpose and contributes to others, the organization, and society.
2. they need to find meaning in their work by changing the perspective of the work itself.

How to find meaning in work?

How we look at our work changes the perception of our work. In turn, it kindles our passion. one of the following popular stories will relate to it.

Once three people were working on the bridge construction. The stranger approached the first person and asked what he was doing. The person said, "Can't you see i am laying stones?." The stranger quickly moved on to the second person and asked the same question. The person replied, "I am working on my income to care for myself and my family."

      The stranger moved on to the third person and asked him what he was doing. The person replied smilingly, "I am building a bridge; once the bridge construction is over, many people will pass on. I am helping others to move fast. This bridge will be here centuries after I am gone."    


       This is a well-known story, and the profound message is that how you look at your work with a higher purpose makes a difference in your quality of work and life. Irrespective of our profession, we are doing our bit to benefit others. 

When we realize the purpose of our work in the big picture, the work will enhance our energy level in the workplace.

The key point is to do what you love or love what you do... You need to get high energy from work. People follow the person who demonstrates high energy and enthusiasm.

Have a great week ahead...

How do effective people manage their energy? Taking Responsibility

 How do effective people manage their energy? Taking Responsibility


(Execution Excellence -"Ability to get things done" Series)
 
 
We are discussing the mindset and practices of highly effective people for being at a high energy level in the workplace, through which they get the power to influence others to get things done. In line with that, we have discussed the importance of self-compassion and starting the day with leisure and rituals.

The next practice we can observe in the most effective people is taking responsibility and stopping blaming game.

The definition of responsibility is the mental ability to respond to a situation.

When we confront an adverse situation in the workplace, either we own the problem or blame others for being in the situation.



When we own the situation, we tend to find solutions by fixing the process or educating the people. In this process, we eventually near to solutions or solve the problem. When we are part of the solutions, we feel elated and tend to be at a high energy level thereon.

Whereas, when we blame others, others find a reason to defend or reciprocate the blaming. In this process, we tend to be upset, angry, helpless, and, in turn, feel low energy levels.

The choice of taking responsibility help.

How do people demonstrate responsibility in adverse situations?

One of my bosses is very sharp in observation; the moment he realizes something is wrong in the situation due to some people, he immediately responds with the statement, " Ok, what needs to be done now?

The statement is powerful and turns all the people to look toward the solutions instead of looking for someone to blame. He sets the culture of taking responsibility in the organization rather than creating chaos through blaming and arguing. That is the power of taking responsibility.

To get a sense of responsibility, suggest experimenting next time when you confront adverse workplace situations.

Taking responsibility will give us a higher energy level than being inactive or blaming others. Awareness and practice help us to become more energetic in the workplace.

Have a great week ahead.

Monday 20 February 2023

How good are you at managing energy?

 How good are you at managing energy?   

(Execution Excellence -"Ability to get things done" Series)


Last week, we discussed the importance of managing energy at the self-level to get things done from others in a professional environment.

I came across a checklist devised by Tony Schwartz, the Author of the book " The power of full engagement," which broadly indicates our energy management level.

This checklist may help assess our energy management level on a day-to-day basis.
 

Please Tick the statements below that are valid for you.

Body
  • I don't regularly get at least seven to eight hours of sleep, and I often wake up feeling tired.
  •  I frequently skip breakfast or settle for something that isn't nutritious.
  •  I don't work out enough.
  •  I don't take regular breaks during the day to truly renew and recharge
Emotions
  • I frequently feel irritable, impatient, or anxious at work, especially when work is demanding.
  • I don't have enough time with my family, and when I'm with them, I'm not always really with them.
  • I have too little time for the activities I most deeply enjoy.
  • I don't have time to express my appreciation to others and feel grateful for my accomplishments.
Mind
  • I have difficulty focusing on one thing at a time, and I am easily distracted during the day by email and social media / WhatsApp
  • I spend much of my day reacting to immediate crises and demands rather than focusing on activities with longer-term value.
  • I don't take enough time for reflection, strategizing, and creative thinking.
  • I work in the evenings or on weekends, and I rarely take an e-mail–free vacation.
Spirit
  • I don't spend enough time at work doing what I enjoy best.
  • There are significant gaps between what I say is most important to me and how I allocate my time and energy.
  • My decisions at work are more often influenced by external demands than by a strong, clear sense of my purpose.
  • I don't invest enough time and energy to make a positive difference to others or the world.
How is your overall energy?

Total number of statements checked: __

Guide to scores

0–3: Excellent energy management skills
4–6: Reasonable energy management skills
7–10: Significant energy management deficits
11–16: Energy management crisis
 
Having an awareness of the existing SKILL LEVEL in managing energy level,we can talk about the practical ways to improve energy management in all aspects in the next week.
 
Have a great week ahead.

Managing Energy

  Managing Energy

(Execution Excellence -"Ability to get things done" Series)
 
As we discuss the art of getting things done in the workplace, managers/ leaders must organize themselves effectively.

We have discussed some elements of self-organization like Time Management, Managing expectations, being focused and Building Trust.

The next important element in self-organizing is Managing Energy. 
 
Managing Energy is all about how we are well-being physically, mentally, emotionally, and spiritually.
 
Why is managing Energy essential?

All energies are interrelated.
When we do not manage any one of the energy levels, it will affect other energy. Eventually, it will affect the performance and execution capabilities. For example, when we are not well physically due to some pain, it affects us emotionally as feeling low, mentally we are not in a position to concentrate on anything, and we disconnect from our purpose (spiritually).

Energy is contagious.
When you observe people with high energy levels, they always display a pleasing appearance, say a smiling face, firm tone, straight posture, and present themselves with enthusiasm. We also tend to be at a high energy level in their presence. That is why when we attend any motivational training program, the trainer displays high energy, and we are also at a high energy level. After the program, we return to our natural energy level and seek a similar energizing experience.

In a professional context, when the leader is not at a high energy level and displays a lack of enthusiasm in walking, talking, and carrying out routines, the followers also lose their energy.
No one would like to work with a lousy person with low energy levels.

You may relate to your experience with some people.

I have worked with one very charismatic, soft, and firm-spoken boss, always with enthusiasm. Everyone liked to work with him, and i never said no to him when he assigned some tasks. Relatively, he used to get things done easily. He was respected by all and quite successful in his career. The one thing i can attribute to his success is his highly energetic, enthusiastic, and influential power in the workplace.
 
From this perspective, maintaining a high energy level and being active are essential.

Let us discuss some practical ways people enhance their energy levels next week.

Have a great week ahead!
 

Sunday 15 January 2023

Staying focused in a day to day life

  Staying focused in a day to day life 

(Execution Excellence -"Ability to get things done" Series)
As part of managing self to get things done, one of the self-development areas is being focused. Last few weeks, we have discussed how the leaders demonstrate the focus in the organization and make the team also focus at the macro level/organization level / medium term.

Now let us discuss how effectively people stay focused in day-to-day activities/micro level / individual level.

It is very challenging to remain focused on our daily activities and results as distractions may be created by ourselves through our practices and others. Some effective people overcome by consciously practicing some behaviors which i observe and learn from them.
  1. They have clarity about what they want or what agenda to fulfill in a day.
  2. They maintain a "To do list" on a piece of paper and ensure to check at the end of the day.
  3. They convert their agenda into key performance indicators (KPIs) that they measure and track periodically. We speak ideas most and forget them, but converting the idea into metrics will improve the focus.
  4. They will always start with END. This habit will help them focus on the result rather than being distracted by the activities.
  5. They are more prudent about "what not to do or what not to talk" about than what to do. Focus is all about what not to do and what to do.
In one of the firms, the business head casually shared his plan to go about technology degradation through investment. The team was then working on solving quality issues in the existing technology. When they heard about the business head's plan for upgradation, they stopped working on problem-solving. They pointed out the new technology could be the panacea for all the problems ...complete focus distraction!! by sharing untimely information.
  1. They manage and conduct the meetings very well, as distractions mostly happen in meeting forums. They organize themselves very well by certain behaviors like putting the mobile in silent mode, going by the agenda, taking notes, and involving all stakeholders.
  2. Even if someone distracts from the agenda, they will bring it back to the agenda quickly as they know it is one of the core jobs of chairing the meetings. Sometimes when the discussion gets into conflict, they brilliantly handle it or, worst case, make it offline to remain focused.
 
You might have observed the above behaviors and something more.
 
The point is that staying focused is a choice irrespective of the environment, and this is one of the mindsets that help us to stay focused. When we, as leaders/managers, remain focused, the team will also stay focused and enable us to get things done.

Have a great week ahead.

Being focused-How do effective people display?

 Being focused-How do effective people display?  

(Execution Excellence -"Ability to get things done" Series)


As part of "managing self" to get things done, one of the self-development areas is being focused. Last week, we discussed how the leaders demonstrate the focus in the organization and make the team also focus.

In continuation of it one more example in the Indian automobile industry is Bajaj auto's transformation from being a domestic scooter manufacturing organization to one of the world's largest exporters of motorcycle organizations in a decade.

Before 2000, Bajaj auto was widely known as a scooter manufacturing company with a decent presence in motorcycles. They focused more on the Indian market, with a sizable market share in the two-wheeler industry. That is the legacy created by Rahul Bajaj as a founder. In 2005, the next generation Rajiv Bajaj took the managing director role and decided to focus only on motorcycles to take the company globally and dropped the scooter business completely. At that time, there was skepticism about his decision to leave the scooter legacy even at the family and industry levels.
Despite all the concerns and noises, he single-mindedly focussed only on motorcycles, developed new products in all the ranges, tied up with many international companies as partners, and exported to many countries apart from the domestic market.

To cut short the story, today, Bajaj is exporting to more than 70 countries, and the export sales are around 53 % of its overall sales. No other Indian company achieved this sales performance. The other achievements are company is globalized and cash rich.
 
Now having achieved significant results in motorcycles, he is again entering into the  EV scooter segment with the old brand of Chetak.


That is the focus till achieving the result.

Scholars and Business consultants may define the above achievement as strategy or specialization, but i  see it as a demonstration of the focus of the business head to get things done without distraction. Most of us are good at planning and need to be more disciplined in execution. That calls for focus as a behavior.

In this way, only the leader demonstrates to others what is priority or focus, and the team or organization is also focused.

Let us discuss how effective people demonstrate the focus on a day-to-day basis next week
.
Have a great week ahead.

Thursday 17 November 2022

Being Focused

 Being Focused 

(Execution Excellence -"Ability to get things done" Series)

 
As we discuss the art of getting things done in the workplace, managers/ leaders must organize themselves effectively. In line with this, we have discussed the importance of managing time and expectations. The next aspect of managing self is FOCUS.

What is meant by FOCUS?

Focus means directing our thoughts, energy, and time into something. It is beyond the ordinary meaning of concentration in a single activity.

From an execution capability development of point of view, focus means knowing the priority and pursuing it till the end without distraction.

The priority can be achieving the task or business goal, strengthening relationships with stakeholders, building a foundation or stability, etc.

Most of us need clarity on WHAT to focus on and HOW to remain focused in any endeavor.

Focus is one of the leadership skills which can be acquired through awareness and practice.

Why is FOCUS required for anyone?
  • When we don't focus on the result, we quickly get distracted with activities and end up managing activities or being busy rather than getting things done.
  • When we do not intend to complete the task or achieve some goal, how can we expect our colleagues, peers, and junior colleagues to stick to our plan? People follow a leader who is focused on the end objective.
A few years ago, Warren Buffet and Bill Gates were asked, "what is the single factor that contributes to your success?" Both immediately responded with one word: FOCUS

FOCUS differentiates between dreamers and achievers in any profession.

Staying focused is essential, but it is not easy for everyone to remain focused as numerous distractions and opportunities will derail.Effective executives always begin with the end in mind and remain focused till they reach the end.Hence they are quite effective in getting things done.

Let us discuss how effective people trained themselves to remain focused and the behaviors they display to others to stay focused next week.

Have a great week ahead.

Expectation Management- Accountability Vs.Responsibility

 Expectation Management-

Accountability Vs.Responsibility
(Execution Excellence -"Ability to get things done" Series)

 
We have discussed the importance of being aware of key stakeholders' expectations related to expectation management. One way of being aware of the role expectation is getting clarity between accountability vs. responsibility.

In practice, we interchangeably use the term accountability and responsibility. There is a difference in the terminology, and how we use them to understand the expectation of our role in a professional setup will help us to deliver effectively.

Accountability refers to RESULT or end expectation, and responsibility refers to ACTIVITIES. In any professional dealing, others expect us to be accountable rather than responsible, even though it is not explicitly expressed.

How will this understanding help us?

When you relate your job with reference to more accountability than responsibility, it will enhance your understanding of expectations. You tend to improve your execution capabilities when you are clearer on expectations.

For example, assume you are the finance head of the organization. The key accountability expected from the position is to ensure positive cash flow, and all the activities are subsets of this accountability. When you know your ultimate accountability or result expectation, you will tend to do an effective job rather than when you relate your role only to activities like account keeping, generating statements, analysis etc. When you relate more to activities, likely suboptimal performance only will happen.

Similarly, if you are the procurement head, the key expectation is to ensure undisturbed material supply and cost optimization in material procurement. The other activities or responsibilities are a subset of accountability.

You may relate to your current role and articulate the highest expectation of the role.

When we are not aligned in expectations between key stakeholders and us, say, our boss or customer, disappointment occurs.

Some effective leaders, as i observed, will always relate their work and their team's work with an accountability perspective. When they have clarity, they will always communicate or connect with the team from a result delivery point of view and minimize the micromanagement on the activities level.

The clarity on accountability vs. responsibility is vague in many organizations, and it is the prime job of the managers/leaders to make clarity and practice when dealing with others.

This clarity on expectation setting helps to execute things well.

Have a great week ahead!

Expectation Management

  Expectation Management 

(Execution Excellence -"Ability to get things done" Series)
As we are discussing the relevance of self-management for enhancing execution capabilities, one aspect we discussed was time management for ourselves and others.

The next aspect is "Managing the Expectation."
 
Managing expectation is about being aware of what is expected from us in professional dealings and how we set expectations for others.

First, we need to be aware of what is expected to deliver for the role we assume
Second, we must be clear about the priorities sequence we need to follow.

Why is this CLARITY important?
 
When we do not have clarity on the expectation, it affects our execution capabilities and growth opportunities.
Most of the firefighting and chaos in the organization is due to a lack of clarity on the expectation between people or stakeholders.
 
It is not what you can do or deliver, but knowing and delivering the same as expected from you completes the execution cycle successfully. Otherwise, the efforts will be wasted only.

One incident happened to me with my client where i realized the importance of expectation management. At the beginning of my consulting career, a human resource head from a company called me and briefed the requirement for productivity improvements, as he understood from his business head.

Since this company is abroad, they organized flight travel and accommodation. I went, met a few people and spent a couple of days, and identified the opportunity areas for improvement. At the end of the day, i met the business head and was about to make a presentation and hurry to catch the flight. When i started presenting the potential areas where we could work on improvements, the business head began showing signs of confusion and irritation. He turned to the human resource head and started firing him up. He asked me to stop the presentation and explained he wanted to know the methodology of manpower assessment, not improvements at that point: completely different expectations and realities. The entire effort became a waste.

The business head, however, asked me to stay back, and i refused as i had some other work lined up. Then i  returned and sent a proposal as per his expectation, but it did not work out as the first impression was not appealing to both of us.

I realized in this incident that i must be clear enough about the expectation from key stakeholders as communication distorts from person to person. It is not how good you are or how you deliver; whether you deliver as expected or not matters in professional dealings.

Knowing the expectation is a must for delivering effectively, and our effort in getting the expectation right is essential.

However, regarding expectation management,  executives need clarity on accountability vs. responsibility which affects the execution capability. Let us discuss that next week.

Have a great week ahead.

Tuesday 18 October 2022

Managing time for OTHERS

  Managing time for OTHERS  

(Execution Excellence -"Ability to get things done" Series)
 
 As we have discussed the importance of being effective vs. efficient and punctual for managing time for ourselves, the other aspect of time management is how we manage time for OTHERS.

How do we manage time for OTHERS?

It is more about how we organize ourselves effectively so that we are not time wasters for others. Generally, we do not like to work with people who are tardy and waste others' time. When others like us, our ability to get things done will enhance. We need to invest in making ourselves useful to others.
 
We must relook at some of our behaviors and practices, which take others' time.
 
Let me list down some of the behavior which i have observed in many executives in the workplace which affects others’ time.
 
  • Talking on our mobile phones or chatting on the computer when some people sit and wait in front of us. We need to attend an incoming call, but we have a choice to have a detailed conversation later. 
  • Conducting a meeting without specific agenda, discussing general or day-to-day issues, and wasting all people’s time.
  • Even if we meet with some agenda, keeping irrelevant people and discussing with a few people signals disrespect to others' time and low engagement.
  • Switching between macro and micro or business and functional activities.
For example, i have observed in one of the organizations, during the monthly business performance review meeting, the business head got into a detailed technical review of the particular quality issue and spent more time on it with a few attendees. Nothing wrong with discussing the technical problem, but the subject is irrelevant for many of the attendees, and their body language reflects their concern about their time spent on the unrelated topic. Also, that forum is meant for business review and not for functional review.
  • Coming for the meeting without data/facts and wasting time in setting up the computer/ projectors/ switching between many files and distracting the attention of others.
  • Frequent follow-up: One of the ways we can make others waste their time is by not keeping up our commitment. Generally, we may not like to work with a person who needs constant follow-up to get things done. In some organizations, things will be done only by following a person multiple times.
We may be doing without our consciousness, but it affects others’ time, and if they are our junior colleagues or peers, they may not be able to express it to us as feedback. However, they prefer to avoid us, affecting our execution capability.

It requires consciousness of how we organize ourselves for OTHERS.
 
Have a great week ahead.

Developing Execution Capabilities

Thank you for your feedback last week on my request. When i analyze the input, most revolves around "how can one be effective in a professional life and how we achieve result in work or business." Some concerns about bringing ownership to the young generations to achieve organizational goals.Something related to the family business, conflict management, and delegation in general.


I observe a gap between what we intend or plan to do and what we achieve. That gap is due to execution capabilities. We want to get things done but struggle to get them for various reasons.
                                  
 
Hence, we initiate a new series on "Developing the Execution Capabilities" in a professional environment as an individual and an organization.
 
Why do we need to develop the execution capabilities?
  1. One of the studies says that only 8 % of the leaders are good at planning and delivering results. The remaining 92 % of the leaders are either good only at planning but lacks execution skill or struggle with both effective planning and execution.
We may relate these findings with our experience as well.
 
For example, we might have experienced many times that we plan to follow some good habits but give up soon. That is an execution discipline problem at an individual level.
 
Similarly, we may plan to achieve some level of business growth every year at an organizational level. Still, for many years, we may be stagnant at the same level of growth performance. That is due to execution problems at the organizational level.
 
 Execution problems may be a common phenomenon for any professional and organization. Unless we understand the execution process and develop the capabilities, there will not be much progress in professional life.
 
  1. Success and Growth come from implementing actions and delivering results, not just from planning or strategy or simply ideas. Execution is the critical differentiator between performers and nonperformers. The world admires performers only.
 
However, developing the execution capability is not as easy as learning concepts, tools, and techniques. It is a mix-up of managerial process and art.

Execution capability encompasses the following.

1. Personal Leadership or how we organize ourselves
2. Inspiring and Influencing others to get things done
3. In-depth knowledge about our work or business environment

 
Let us discuss developing the capabilities, the set of behaviors in each aspect, and some insights from effective personalities in this Series.
 

Summarising- Developing decision making skill


 
For the last 40 weeks, we have discussed the topic "Developing Decision-Making Skills" in the workplace. Let us summarise some key points before moving on to the next topic, as this will help you to recall.
 
  1. One of the primary responsibilities of a manager/ leader is to make decisions on any workplace challenges at the right time, given the facts and assumptions. Whether the decision is right or wrong, time will decide. It is better to make decisions rather than be indecisive.
  2. When we make a series of decisions that yield results, it eventually improves our self-confidence.
  3. As emotions overdrive logic, we need to be aware of emotions vs. reasoning in decision-making situations.
  4. Everyone will go through a decision dilemma, and one of the approaches to overcome it is to go through the " Decision Vs. Consequence" matrix, as it will give clarity to move forward.
  5. Understanding the problem and defining it RIGHTLY will be the first step in problem-solving
  6. As a manager/leader, which problem do we solve most of the time, " Adhoc or Chronic"? The answer will tell our managerial time spending and effectiveness.
  7. All chronic problem needs structured problem-solving methodologies, and everyone should learn the process of the structured problem-solving process.
  8. Prioritizing the problem itself is an art as there are numerous problems one has to solve. One approach we discussed was using the " Complexity Vs. Impact" matrix.
  9. Developing the "Data Skill" is a must for professional development. This skill includes the ability to collect the suitable data set, analyze and remove noises, see some patterns, converge on root causes, and sell the ideas to others and implementation.
  10. Most technical and managerial problems result from a lack of people and processes. Please be sure to look for the root causes from this perspective as it helps you to reach the solutions quickly.
  11. Selling ideas to others is essential apart from data analysis. We discussed some of the hurdles like self-doubt, fear of rejection, and fear of failure. We also discussed the solution approach to overcome the limitations.
  12. Developing Action Plan is a managerial art; developing the skill will improve communication.
  13. We discussed the checklist for decision-making, and one profound list is putting the highest stakeholders as a focal point to make the right decision.
  14. We also discussed the leadership patterns in creating a conducive decision-making environment in the organization where people love to work for the manager/leader.
  15. Ultimately, a senior professional is paid for deciding at the right time for the challenges. It calls for probelm solving and decision-making skill development. It can be acquired by awareness and practice.
You can read all the articles in the below link.

Saturday 3 September 2022

Leadership patterns for a positive decision-making environment (contd..)



 
Last week we discussed some of the leadership patterns effective managers/ leaders display to create a positive environment for problem-solving and decision-making in the organization.
 

Some of the patterns listed as i observed from many outstanding managers/leaders. 
 
  • Clarity on the problem & delegation level
  • Communication & expectation setting on solving the problem
  • Switching between micro & macro management of detailing 
  • Space for risk-taking & learning attitude to deal with failure 
 
 Having discussed the three patterns, let us understand how leaders create space for risk-taking and failure. 
 
Space for risk-taking & learning attitude to deal with failure :
 
Some managers and leaders, as i  observed, insist people take new initiatives apart from routine activities even though any new initiatives have the probability of 50 % success.
 
My first manager in my career always engaged himself in new initiatives, and half of it turned into failure only. Despite he did experiments and also encouraged others to do something new. More than that, when the initiatives failed and cost the organization, he always defended the team's intent and effort than the results. Hence, he was among the outstanding managers regarded by peers, and people loved working with him.
 
Also, some leaders encourage the team to learn from the failure and perceive it as experience. My friend, an entrepreneur, always uses the phrase " it is part of learning" whenever his effort fails in any new initiatives, and he moves on to the next.

When the leader always insists on learning and encourages the people to experiment, the people would show interest in solving the problem and dare to make decisions without fear.
 

Nowadays, large-size organizations encourage innovation projects by rewarding people for daring to do new experiments. A classic example is the TATA Group's initiative promoting innovations through the "Tata Innovista " program. Through this program, teams are recognized and rewarded every year for success and failure in innovative projects. The Management believes in experimentation and risk-taking.

To sum up,
  • It is the leaders/managers who create a conducive environment through their behavior, communication, and process for the people to take the lead on the problem-solving and decision-making enhancement.
  • Creating such a conducive environment is what leadership is all about and expected from managers and leaders.
Let us analyze ourselves and become a better version of ourselves as managers/leaders in the organization.
 
Have a great week ahead.

Leadership patterns for a positive decision-making environment

 


Last week we discussed some of the leadership patterns effective managers/ leaders display to create a positive environment for problem-solving and decision-making in the organization.
 
Some of the patterns listed as i observed from many outstanding managers/leaders. 
 
  • Clarity on the problem & delegation level
  • Communication & expectation setting on solving the problem
  • Switching between micro & macro management of detailing 
  • Space for risk-taking  & learning attitude to deal with risk and failure 
 
 Having discussed the "clarity and delegation level" last week, let us understand more about communication 
 
Communication and expectation setting on solving problems:
 
Effective managers are good at setting their expectations from others on solving problems and decision-making through their communication process.
 
One of my colleagues always asks his team members "what can be done "and "what else can be done" when someone approaches him with a problem. He is good at his functional domain and intends to solve the problem; however, instead of giving brief instructions, he prompts others with his communication style and encourages people to think and generate alternative options for solving the problem.
 
No surprise that everyone regards him as one of the best managers as everyone is comfortable working with him, and most of the time, the problems are getting resolved quickly.
 
My observation of his communication style and the impact are as follows  
  • The team  is aware of  approaching him with options than merely elevating the problem
  • When the team thinks and generates the options, they conclude the suitable options most of the time, and issues are not elevated to his level
  • Since the team approaches him with multiple options and when he endorses some options, that behavior reinforces the team's confidence in solving the problem and decision-making capability
This way of expectation setting is far better than taking an extreme stand of solving problems self or expecting the team to come out with the solutions.

The effective manager creates a "positive  and  inclusive problem-solving and decision-making environment through this communication process."
 
Let us discuss other patterns of "Micro vs. Macro detailing" next week.
 
Have a great week ahead!