Steps in the structured problem-solving process
(Emotional Management for Personal & Professional Growth Series)
Having discussed the definition and type of problem (Adhoc or chronic) one needs to solve at the workplace, we need to learn the structured way of solving the chronic problems.
What is a structured way of solving chronic problems?
Unlike emergency or firefighting situations, all chronic problems can be solved step by step logical process. We are sure to move towards permanent or practical solutions to the problem in each step of the logical process.
What does it call for?
The structured approach calls for data analytical skills, the ability to look at the big picture and micro-detail, the ability to get the insight and narrow down to the causes, decision-making skills, and more than above the ability to get the collaboration from all the stakeholders to implement the solutions.
Since structured problem-solving competency is a combination of multi-skills, only a few people take effort to learn and become masters in applying the holistic approach.
Steps in a structured problem-solving approach?
Since there are many problem-solving processes available in the market like Six sigma, QC approach, A3,8D, all the approaches lead to solving the chronic problem in a structured way. The tools and formats may be different, and it is up to the individual to learn and master any approach.
Ultimately all the approaches consist of the following step.
- Prioritizing the problem
- Defining the objective
- Collecting the data/ facts
- Understanding the insights from data /removal of noises
- Converging to causes
- Articulating the actions -short / medium / long term perspective
- Taking action and checking the effectiveness
Let us discuss some of the insights in each step next week.
Have a great week ahead!
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