Improving communication in the workplace
Managing Conflict
As we have discussed improving communication in the workplace in a normal circumstance, another testing point for improving communication effectiveness is during the conflict. Managing conflict by balancing relationships, and the result is art, and some people are good at it.
What is meant by conflict in the workplace?
Conflict is a difference in thought process, interest, opinions about something among the individuals or team
For example,
In one of the client organizations, the senior member wants to increase top-line growth, whereas the new generation executive intends to focus on maximizing profitability than sales growth. That is a conflict of interest among individuals.
Maintenance functional team members asking for releasing machines for maintenance purposes, and the production team refuses to release to meet the delivery targets. That is a conflict of interest among the group.
If you really observe the day to day interactions of every individual and team, there could be a series of differences in interest, values, thoughts, and opinions.
Why does conflict happen in the workplace?
When different people come together for a common goal, the visible difference in thought process arises due to the difference in background, exposure, functional priorities or agendas, or lack of awareness about the task or outcome.
Whatever the intentions of your thought process, there are some people out there to come out with alternative thought processes and opinions. Conflict cannot be avoided, and we need to learn different strategies to manage the conflict.
Sometimes disagreement arises due to positional status or desire to fulfill the ego of an individual.
What will happen when conflict is not managed well?
When we are not managing the conflict, there could be a possibility of
What is meant by conflict in the workplace?
Conflict is a difference in thought process, interest, opinions about something among the individuals or team
For example,
In one of the client organizations, the senior member wants to increase top-line growth, whereas the new generation executive intends to focus on maximizing profitability than sales growth. That is a conflict of interest among individuals.
Maintenance functional team members asking for releasing machines for maintenance purposes, and the production team refuses to release to meet the delivery targets. That is a conflict of interest among the group.
If you really observe the day to day interactions of every individual and team, there could be a series of differences in interest, values, thoughts, and opinions.
Why does conflict happen in the workplace?
When different people come together for a common goal, the visible difference in thought process arises due to the difference in background, exposure, functional priorities or agendas, or lack of awareness about the task or outcome.
Whatever the intentions of your thought process, there are some people out there to come out with alternative thought processes and opinions. Conflict cannot be avoided, and we need to learn different strategies to manage the conflict.
Sometimes disagreement arises due to positional status or desire to fulfill the ego of an individual.
What will happen when conflict is not managed well?
When we are not managing the conflict, there could be a possibility of
- Damaging the relationship
- Developing stress internally
- Prolonging the decision and affecting the task or goal
- Creating an environment not conducive of harmony
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