Leading Others -Improving Communications 2

In continuation of last week discussion about improving communication in the workplace, there is always challenge in dealing with others on two scenarios

1. When you express yourself  to others
2. When you are getting instruction from others

 
When you express yourself to others – you need to apply purposeful communication practices as we discussed last week.

When you receive information from others also, there is a chance for misinterpretation that leads to a problem. Communication experts are suggesting that when the person is giving instruction, he supposed to ask the recipient to repeat what he said and get confirmed. However, in my opinion, it is the choice of the giver, and we cannot expect or influence others. What is possible at your level is that you can rephrase the statement to the giver and get confirmed about your interpretation quality.

For example, when your colleague is asking for some details about the something, say sales data, you can check with him by rephrasing his statement like sales details of the x year and prompt when he wants, the format he wants and so on. Checking back by rephrasing and prompting may likely prevent communication problem at a later stage. Also, this practice will enhance your alertness and proactiveness in the workplace.

Even though ensuring effective communication is two-way responsibility, your extra effort to explain to others in detail and your proactiveness in confirming with others is always under your control, and it will likely improve your communications skill and in turn, your capability to lead others!