Sunday, 13 March 2016

Building Trust

  “The ability to establish, grow, extend, and restore trust is the key professional and personal competency of our time – Stephen Covey

Building trust is important for personal,professional and business growth.

What is meant by Trust?

 It is others in your relationship,should believe that you are genuine,your product or service is genuine,or you are capable of doing something worthy,your product or service is worthy.

How Trust can be built? 

Trust  can be built based on “Consistent action and delivery” over a period of time. It is not one time effort or performance. Generally, based on our past consistent behavior or actions, others come to form perception, that is trust.

For example, in a professional environment, if you are consistent in keeping up your commitment  every time, others start trusting you as “committed”.Alternatively, if you commit something and everytime you show up with excuse, others form perception that you are "not dependable". This way only, you build the perception   about you to others.

Similarly, in business, your customers build the trust about your product or service based on the consistent performance of your product or quality of service, how your organization responds to customers.

Hence, building trust is not one time effort, it is CONSISTENT EFFORT and if you would like to preserve the relationship with team, customers, family members or advance your professional growth, do any good thing consistently over a period of time and build trust as this helps your growth !!!